Trying to post an ad for winter jacket it kept saying we were not able to update the listing I don’t know what went wrong I filled everything with AI even though it’s saying the same
I am sorry to hear you are experiencing some posting issues, I can certainly look into the cause, I will send you a DM, so we can proceed with the troubleshooting process.
Trying to post two concert tickets and post fails
Hi @Dan11
Thank you for reaching out.
I reviewed your account and can confirm that there are no restrictions preventing you from posting.
Please try the following:
- Clear your browser’s cookies and cache.
- Try posting again.
- If you’re using a web browser, make sure it’s updated to the latest version, or try using a different browser or the Kijiji app.
If you’re still unable to post your concert ticket ad after trying these steps, please let me know the exact error message you’re receiving or send a screenshot so I can investigate further.
I can’t post my used car ad. I get message „something went wrong try again later”. I have been posting since 2017 and never had issues until now.
I am sorry to hear you are experiencing some posting issues Tom. I have reviewed your account and I can assure you, the account is in good standing, so it’s certainly not an account issue. So let me ask you some troubleshooting questions? Are you currently outside of Canada when you are attempting to post? Are you using some type of VPN or Ad Blocker software?
No, im in Canada and trying to post on the app. I have iPhone 12 Pro if that helps anything.
I also updated the app just in case but still can’t post ads.
Thank you for getting back to me and confirming that you are on an iPhone 12 Pro. So let me ask some app specific questions. First and foremost, can you please let me know which version of iOS is your iPhone currently running? Second, is the app fully updated to the latest version? 19.91.0?
Im running iOS 26.5 as to the app version not sure but its the latest update.
Thank you for letting me know Tom, it could be an issue with the ad information itself, I’m going to send a DM, so you can provide me with some ad and account information.
I seem to be having the same problem as others. I fill out the ad info and when I hit submit I get “an error has occured call customer service” I have a verified account, tried both Chrome and Edge on three different computers. Thanks
I am very sorry for the confusion the account issue may have caused you Muray. Unfortunately we encountered some technical difficulties with the IP the ad was posted on, causing the account to be placed on a temporary hold. Our System Support team worked hard to get this issue resolved and I am pleased to inform you they came up with a solution and you will now be able to post.
That seems to be working now Rob, thanks for the help.
I haven’t seen any information from you yet.
Hello team (@Kijiji.Admin @Rob @Hassan )
I’d like to share some printscreens I did for my first Ad for a furniture that is also failing to be completed. I am currently in QC. I reviewed the fields, turned off my VPN, logged off and in again, but nothing changes.
Can any support member help me with that?
Kindly,
Vitoria
Just sent you a private message regarding your account
Hi, same problem. I have been trying to post ads from the app on my phone and encountering this error. I’m in Ontario right now and I checked all the form fields and it’s fine. I tried both an AI and a non AI listing too. Neither worked. I’m not using a VPN. I tried logging out and back into my account and that didn’t work either.
I’m sorry to hear you are experiencing some account issue, I can certainly look into it, I will send you a DM to proceed with the troubleshooting process.
Hi Rob, I’m also having this issue. No VPN, filled in all the fields. Could you please help me look into this? Thanks