I’m unable to post a listing. I keep getting the error: “Something went wrong. We were not able to update this listing.” I’ve already cleared my cookies/cache, reset my password, and tried multiple browsers and the app. Nothing is highlighted in red on my form. Please have someone reach out to me directly to look into this.
Unfortunately Calm, we are experiencing an outage at Kijiji, where users are unable to post their ad or search for any ad that was posted within the last 24 hours. Our Development Team is hard at work to resolve this issue. We will update the community, once the outage has been resolved at our Kijiji Community Connect forum page.
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Any new updates Rob? Im still unable to post my ad. Thanks, Calm
Yes absolutely Calm, the Indexing Posting Issue has been resolved, so ads are now appearing in searches as soon as sellers submit their postings.
I have not been able to view My Ads on my Chrome browser for the last couple of hours. Still a problem.
I have reviewed the account and I can assure you, all your ads are viewable and searchable Wayne. The Index issue was resolved on Monday August 3rd, here’s the link to all your ads appearing on the Kijiji platform:
recommend Wayne, is to log out of the Kijiji account, clear cache and cookies from Chrome and then relogin.
What I can
I still cannot post an ad. I keep getting the same message.
I am sorry to hear you continue to encounter the very same error message Calm, we will have to escalate this issue to the Development Team. Can you provide me with a screenshot of the error message? So I can forward it to the Development Team?
I cannot post my ad. trying since yesterday.
Thank you for getting back to me, I do see that you are on the Kijiji Mobile App and you also mentioned that you also attempted to post on the mobile browser. So let me ask you some troubleshooting questions? Do you currently have a VPN or an Ad Blocker installed on your device? Have you attempted to post while disabling the Wifi and using Cellular instead?
Our records indicate that your account has not been used in several months, or longer and may have been compromised and become vulnerable to be used for fraudulent activity. While this may appear to have originated on Kijiji, it is typically the result of external data breaches where login credentials are exposed. You may wish to check whether your email or password has been involved in a known data breach by visiting “Have I Been Pwned.” Please note that recently discovered breaches may take time to appear. Unfortunately, due to the nature of these incidents and to protect both you and the wider Kijiji community, the account has been permanently suspended. Accounts that have been inactive for an extended period or compromised in this way cannot be restored under any circumstances.
To continue using Kijiji, you will need to create a new account using a different email address: [ How to Register on Kijiji - How-To Guides & Tutorials - Community Connect ] Before doing so, we strongly recommend the following: * Ensure you are using the latest version of the Kijiji app or your web browser * Use a secure device that supports current software updates * Create a strong, unique password that is not used on any other platform * Make sure you are not using a VPN or other forms of Privacy Protections when creating your new account. If you have experienced similar issues more than once, it may be advisable to have your device checked for malware, unauthorized software, or network vulnerabilities. For additional guidance on staying safe online, please visit: [https://help.kijiji.ca/helpdesk/safety/suspicious-emails](https://help.kijiji.ca/helpdesk/safety/suspicious-emails) We understand this situation is frustrating and sincerely regret any inconvenience it has caused. Thank you for your understanding and cooperation in helping us maintain a safe marketplace.
hi i had the same issue i made my account today did you get any solution
The account issue has been resolved for you Posey, you will be able to login and post at your convenience.
Hi put up a ad and says it’s live and it’s not also says I have no ads running or on hold but email sent to me says it’s running I tried to do ad again same !!!
I paid for 2 ads, # identification 1742008770 and # 1742009288, they simply no longer exist on my account and are not visible in Kijiji search. Would it be possible to reactivate them?
My ad is disappearing just after i post it
Thanks for reaching out to us. I’m very sorry to hear that your ad was removed! I’m pretty sure this isn’t what you thought would happen, so let’s get it back up on the site so you can sell your items.
I’ve taken a look, and it seems your ad was deleted from Kijiji by accident. I’ve since reactivated it and I’ve taken the liberty to bump your ad back up to the top of the first page. It’s now live on our website!
Once again, I’m sorry for this inconvenience. I hope this info has been helpful, and on behalf of Kijiji, happy selling!
I am very sorry for the confusion the removal of the ad may have caused you Gestation. Unfortunately we encountered some technical difficulties with the IP the ad was posted on, causing the account to be placed on a temporary hold. Our System Support team worked hard to get this issue resolved and I am pleased to inform you they came up with a solution and you will now be able to post.
Hi sombody on your end put it back up thanks for the replys. Don’t know whats going on been with u guys for 22 years and I dont want to use face book but thanks again hope this is fix. Thank you
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