Hello Kijiji Community Members, I’m Rob from the Kijiji Community Connect Team. Unfortunately we are experiencing a site-wide intermittent outage that is preventing any new ads that were posted within the last 24 hours to appear in search results.
Our Development Team has been aware of this outage since yesterday and are working to have the posting outage resolved as soon as possible. We will provide an update to our Kijiji Community once the issue has been resolved, here at the Kijiji Community Connect Forum.
We really do apologize for the frustration the missing postings in the search results may be causing our community members and absolutely appreciate your patience and understanding.
No Sharon, I can assure you, it’s not a platform hack or an attack on the website. From what the Development team informed us is that our Web Index is currently down. So what this means that the tool that we use to store ad information, once the ad is submitted by a user is not saving the information. This issue should be resolved by today.
Could you please provide a few more details about your account? If you can share the email address associated with your Kijiji profile, I would be happy to look into this right away for you!
I received an email back in May notifying me that my listing was about to expire. When I tried to repost the listing now, an error popped up. Also I didn’t see any inactive listings
Could you please provide a few more details about your account? If you can share the email address associated with your Kijiji profile, I would be happy to look into this right away for you!
Hello, my account is open and my email address is verified. I can log in using the code received by email, but when I try to post an ad, a message says it’s not possible and asks me to contact customer service. Could you please check my account and help me unlock it? Thank you.
I am sorry to hear you are experiencing some account issues Sakura, I would be more than happy to look into what is causing the posting issues. I will send you a DM Sakura, so we can proceed with the troubleshooting process.
Hello, my Kijiji account has been created, validated with two-factor authentication, the ad has been written, required fields filled in, and I cannot publish it. This message appears: There was an issue posting your ad, please contact Customer Service. Please help me!
Cannot post ad on phone app or desktop website, tried multiple times on both platforms. Keeps saying please try again on phone and contact customer service on desktop
I am very sorry for the confusion the account issue may have caused you Nathan. Unfortunately we encountered some technical difficulties with the IP the ad was posted on, causing the account to be placed on a temporary hold. Our System Support team worked hard to get this issue resolved and I am pleased to inform you they came up with a solution and you will now be able to post.
I am trying to create a listing to sell my kittens. I complete all the required fields, upload the photos, and fill out all the necessary information.
However, when I click the “Publish” button, I receive a message saying that I cannot publish the listing and that I should contact Kijiji Support.
Could you please help me resolve this issue so that I can publish my kitten listing? I would appreciate it if you could let me know what is preventing my listing from being posted and how I can fix it.
