Yesterday I paid to add a second listing on same account , received payment confirmation and that ad was live, until it disappeared.
Thanks for reaching out to us. I’m very sorry to hear that your ad was removed! I’m pretty sure this isn’t what you thought would happen, so let’s get it back up on the site so you can sell your items.
I’ve taken a look, and it seems your ad was deleted from Kijiji by accident. I’ve since reactivated it and I’ve taken the liberty to bump your ad back up to the top of the first page. It’s now live on our website!
Ok thanks
I see it now
Peter G
514.295.9477
Detail Value
Ad ID #1743413089
Payment Reference CA20036952418
Amount charged $22.54 (VISA)
Order placed Sep 13, 2026
PLEASE FIX THIS ISSUE ASAP!
“My Ad ID is #1743413089. I already paid via reference CA20036952418 for $22.54 and it was charged to my card, but the ad shows inactive / payment pending and it’s asking me to pay again. Please activate my ad using my original payment — I will not pay a second time.”
I am sorry to hear you are experiencing some issues with your most recent posting, I can certainly look into the cause, I will send you a DM so we proceed with the troubleshooting process.
thank you please help me fix this issue asap
- MY ad ID (#1743352000)
- MY order reference (CA20036950222)
- The category the ad was posted in WAS PUPPIES FOR SALE
Hi @ItsCoors
I verified and can confirm that the ad was user-deleted.
As a one-time courtesy, I have reactivated the ad back for you
If you have any other questions or concerns, please do not hesitate to contact us
Oh geez thanks for fixing it not sure how i managed that
I posted 2 ads in cars and trucks, one I had to pay for. I then paid for bump ups so I am into ads for $80. I can not find my ads anywhere and have not got one response on either in a week
I am sorry to hear you are experiencing some issue searching for your active ads Erich. I can assure you the ads are certainly searchable within the Cars and Trucks category in Calgary AB. I arranged a general search for each of your ads and provided the link below for your reference:
How come when I search pickup trucks under 10000$ it doesn’t show up?
The reason the ads are not appearing when you are arranging a “monetary search” is due to the ad were posted as a “Please Contact” in the price box.
So if you want the ads to be appear under a $10,000 price search, then I recommend editing the ad to an actual price value that is under $10,000 in the price box.
@Rob my ads not showing up anywhere although I got a confirmation email:
Title: CyberPower 1500VA / 900W Battery Backup – Like New
- City: Hamilton, ON
- Category: (e.g., Electronics)
Please help thanks.
I’m very sorry to hear that your ad was removed! I’m pretty sure this isn’t what you thought would happen, so let’s get it back up on the site so you can sell your items.
I’ve taken a look, and it seems your ad was deleted from Kijiji by accident. I’ve since reactivated it and I’ve taken the liberty to bump your ad back up to the top of the first page. It’s now live on our website!
Once again, I’m sorry for this inconvenience. I hope this info has been helpful, and on behalf of Kijiji, happy selling!
Thanks its good now!
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Why is my AD still not appearing?
It’s been more than 24 hours alreaady since I upload and paid for it…
Platform: Kijiji Canada
Ad Info - Urgent Ad #1743062981 : Room for Rent in Niagara Falls for Single Ladies only
(Category = Real Estate-Rent-Room and Roommate section)
Reference Number: CA20036937619
Order Placed: 05-Sep.-26
Order Total: $12.37
Since the payment was successfully processed, could you please help me check why the ad is not active yet, or how long the review/activation process usually takes?
Thank you for your assistance!
Reference Number Order Details Date Price
CA20036937619 Urgent Ad - #1743062981 - Room for Rent in Niagara Fall… 05-Sep.-26 $12.37
Total Price: $12.37
Unfortunately the reason the ad is being deleted upon posting is due to posting your ads multiple times across multiple user accounts can really frustrate the rest of the people who are browsing through ads. So, all we ask is that you please post your ad once, in the most appropriate category, and from one email account. If you’re unsure of which category to use, try searching the site to find out where others have put similar ads. You’re also welcome to post your ad in a couple of different cities within your region, but please keep in mind that we reserve the right to remove ads if they’re hindering the user experience.
While you might think that your ad won’t have sufficient exposure, I’m happy to tell you otherwise. A lot of Kijiji users use the keyword search function rather than going straight to the category itself. Right away, it filters out all of the other ads that it would be sharing space with. Of course, they can still search by category as well if they so choose. Furthermore, if a user is inclined to travel to your area to find an item, they will include your city or even the whole province in their search. This gives your ad all kinds of exposure!
For more information, click here: Posting Duplicate Ads Policy - Kijiji Policies - Community Connect
I am writing to seek help regarding my paid ad. I placed an order and paid last night, but the ad status is still showing as “inactive.”
Here are my order details:
- Platform: Kijiji Canada
- Ad ID / Info: #1715718125 (New therapist ANNA • Professional Massag…)
- Reference Number: CA20036933752
- Order Placed: Thu Sep 03 22:55:06 UTC 2026
- Total Paid: $11.24 CAD
Since the payment was successfully processed, could you please help me check why the ad is not active yet, or how long the review/activation process usually takes?
Thank you for your assistance!
Hello @WoodenOasisSPA
I have checked your account and found that your ad:
New Team Member - Anna • Professional Massage​ (# 1715718125 ) 
is still waiting for the payment to process.
I have moved it to active for you and you can see it here:
The payment should complete in the near future.
1 Like