Hello @Angela3
You are going to have to repost your ad if you are not able to change the address:
- https://community.kijiji.ca/t/why-your-listing-location-may-appear-incorrect-how-to-fix-it/182
- https://community.kijiji.ca/t/how-to-correct-the-location-on-your-listing/181
As a one time exception - I have noted your account with a complimentary 30-Day Top Ad feature you can apply to a different ad on this account.
You will need to contact us and let us know which ad you wish to have it applied to.
Instructions below on how to make sure your postal code is correct on the new ad:
Firstly - once an ad is posted in some categories (such as Realestate) you cannot change the address - it is locked.
- Why Your Listing Location May Appear Incorrect & How to Fix It
- How to Correct the Location on Your Listing
- Why Postal Codes are Mandatory
Even though our help pages say you can edit the ad - it will actually create a new ad and then charge you for it.
Your best bet in these cases is to delete the ad and start over again.
If you wish to try editing your address - please do this through the Kijiji website - www.kijiji.ca
Secondly - Here’s how you can easily update the address for your new ads:
- Unfortunately, it’s not possible to directly change the address on an
existing ad. The best solution is to delete your current ad and create a new one.
2. When creating your new ad, pay close attention to the "Location" section (section 3).
3. In this section, click on the blue "Change" link next to the displayed address.
4. Enter the first three characters of your postal code in the box that appears.
5. Select the correct address from the options provided and then select Apply
from the bottom right.
6. Once you publish your ad with the new address, it will become your default
address for future ads.
This method will ensure that your ads are always associated with the correct address.
If you have any other questions or need additional assistance, please don’t hesitate to contact me. At Kijiji, we’re committed to providing you with the best possible experience.
Thank you for your understanding, and we hope you continue to enjoy using Kijiji!