My account was set as Real Estate Professional but you are an individual/homeowner

Ask the Community
1

I want to post one free ad for a property I own

Can someone help me revert the account to Private / Individual / Owner status

2

@Kijiji.Admin -can anyone help me with this? I have been all over account settings and cannot rever thte account on my own.

3

Hello @Kijiji_User539

Thank you for bringing your inability to use your account to our attention.

We’ve identified a potential configuration issue with your account, and I want to assure you that we’re taking immediate steps to resolve it.

I understand how crucial your account is to you, and I apologize for any inconvenience this may have caused. Please know that we’re treating this matter with the highest priority.

Here’s what I’m doing to help:

  1. I’ve submitted an urgent request to our specialized technical team to address this issue.
  2. I will personally follow up with you within the next 72 hours to provide an update on our progress.

If you’d like more immediate information, our Live Chat support will be available tomorrow morning to give you the latest status on your case.

We truly appreciate your patience and understanding. Rest assured, we’re committed to getting your account back up and running as quickly as possible.

If you have any questions or concerns in the meantime, please don’t hesitate to reach out.

Thank you for your continued trust in our service.

4

Thank you so much @Moon_Moon

5

Hello @Kijiji_User539

Thank you for reaching out to us about your inability to access free ads.

I understand that your account was inadvertently set to “Professional Renter” status. This is a common occurrence, as it can happen with a single misclick. I’ve taken the liberty of reverting your account back to “Individual” status, which will apply to all your future advertisements. Please note that this change won’t affect any ads currently in the process of being posted.

For future reference, during the ad creation process, you’ll notice two radio buttons that determine whether you’re registered as an Owner/Individual or a Dealer/Professional. The Owner option is typically selected by default. However, if the Dealer/Professional button is chosen, it becomes the new default, and your account is then considered a business for ads posted in that category.

Once set as a dealer, changing back requires one of the following actions:

  1. Open the Kijiji Application, navigate to Profile, then Account Management
  2. Contact our Community Support team (which you have done)

It’s important to be aware of a few key differences when posting as a Dealer/Professional:

  1. Posting through Kijiji.ca does not qualify for free ads
  2. Business accounts bypass Kijiji Messaging - all communications are handled via email. Please check your Inbox, Spam, and Deleted Items folders to ensure you don’t miss any messages
  3. Ads posted as a business will retain that status and cannot be altered. To revert to individual status, you’ll need to delete the ad and create a new one from scratch

You can get more information on this here:

If you have any more questions or concerns in the future, please don’t hesitate to contact us – we’re just a message away.

Thank you for being a valued member of our community.