Hello!
I just made a kijiji account as I wanted to post some of my items for sale as I’m moving. I tried to post twice with different items but i kept being told there was a problem and to contact customer service.
Please help me!
Thanks.
Hello @Nishant_Varma
Thank you for reaching out about not being able to use your account.
We sincerely apologize for the inconvenience you’ve experienced .
We understand how frustrating it can be when things don’t work as expected, and we appreciate your patience.
I’ve carefully reviewed your account and found the root cause of the problem: a configuration issue that was blocking your access. I’m happy to tell you that I’ve fixed this issue for you.
1. First make sure that your Kijiji Application and/or your Webbrowser are updated to the most current version.
Many issues are caused by out of date software.
2. Unfortunately, VPN connections can make it significantly more difficult for our systems to verify account activity and maintain the safety of the platform.
As a result, some VPN connections may be restricted or may interfere with account access and functionality.
Please disable this or use a device that does not have them installed if you continue to have issues.
3. Log out of your Kijiji account
4. Log back in
NOTE: If you are not able to log into Kijiji - power cycle your device - power off - power on Login.
This will refresh your connection to Kijiji and give you the best chance for no problems when you log in.
There are some issues which may not show up until you attempt to post or edit your first ad.
If you run into any more problems or have any questions at all, don’t hesitate to contact us.
We’re here to help and want to make sure you’re completely satisfied with your Kijiji experience.
Please take a few moments to review our policies before your respond to or post and ad as they do change regularly to meet new conditions.
Thank you so much for your patience and for bringing this to our attention. We truly value you as a customer and appreciate your understanding.
If you have any more questions or concerns in the future, please don’t hesitate to contact us – we’re just a message away.
Hello I am trying to post on my 8 years account but it keeps deleting my add , please check the issue if not I’ll have to delete this account .
thanks
Thank you for reaching out to Kijiji Customer Support. I have received the details regarding the issues you have been experiencing with your listings being removed.
On Kijiji, users are permitted one free ad per user account within the Real Estate and Vehicles categories. Our system has detected that you are currently posting Real Estate listings across multiple accounts without paying the required category posting fees. Posting across multiple accounts to bypass listing limits is considered a policy violation.
To ensure your listings remain active and avoid further ad deletions, you will need to choose one of the following options:
Convert to a Professional Account: Upgrade all secondary accounts to a Professional account status. This will allow you to maintain multiple accounts while paying the standard listing fees for each Real Estate ad published on those accounts.
Consolidate to a Single Account: Permanently close your additional accounts and post all future Real Estate listings exclusively through one single account.
Please note that continuing to post Real Estate ads across multiple accounts without paying the applicable listing fees on secondary accounts will result in a permanent suspension of your posting privileges across the platform.
We want to help you maintain your presence on Kijiji while keeping your accounts fully compliant. Please review these options and update your account structure accordingly.
Thank you for your cooperation and understanding
.
I am also having an issue posting my ad, and it keeps telling me to contact customer service. I have tried since yesterday to post. I have logged in and out of the kijiji account, and have restarted my devices. Please help
After reviewing your account, there was a small configuration issue, but rest assured I was able to resolve it immediately. You should now be able to log into your account and post ads.
If you have any other questions or concerns, please do not hesitate to contact us
Thank you, works now. Appreciate it!
1 Like
Same issue, cannot post a listing - please contact customer service
Hi @Ali_Dhanani
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
- Virtual Private Networks (VPNs) or proxy software
- Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
- Mobile device settings like Apple’s “Private Relay” or private browsing location masks
- Ad blockers, strict firewall rules, or pop-up blocking software
- “Safe Browsing” features within certain antivirus programs
- Outdated web browsers
Steps to Restore Your Access and Post Successfully:
- Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
- Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing.
- Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
- Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
- (Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
No VPN, tried logging in twice
Hi @Ali_Dhanani
After reviewing your account, there was a small configuration issue, but rest assured I was able to resolve it immediately. You should now be able to log into your account and post ads.