There was an issue posting your ad, please contact Customer Service @Hassan an @Rob
Our records indicate that your account has not been used in several months, or longer and may have been compromised and become vulnerable to be used for fraudulent activity. While this may appear to have originated on Kijiji, it is typically the result of external data breaches where login credentials are exposed. You may wish to check whether your email or password has been involved in a known data breach by visiting “Have I Been Pwned.” Please note that recently discovered breaches may take time to appear. Unfortunately, due to the nature of these incidents and to protect both you and the wider Kijiji community, the account has been permanently suspended. Accounts that have been inactive for an extended period or compromised in this way cannot be restored under any circumstances.
To continue using Kijiji, you will need to create a new account using a different email address: [https://help.kijiji.ca/helpdesk/basics/how-do-i-register\] Before doing so, we strongly recommend the following: * Ensure you are using the latest version of the Kijiji app or your web browser * Use a secure device that supports current software updates * Create a strong, unique password that is not used on any other platform * Make sure you are not using a VPN or other forms of Privacy Protections when creating your new account. If you have experienced similar issues more than once, it may be advisable to have your device checked for malware, unauthorized software, or network vulnerabilities. For additional guidance on staying safe online, please visit: [https://help.kijiji.ca/helpdesk/safety/suspicious-emails](https://help.kijiji.ca/helpdesk/safety/suspicious-emails) We understand this situation is frustrating and sincerely regret any inconvenience it has caused. Thank you for your understanding and cooperation in helping us maintain a safe marketplace.
I opened a kijjii account, and I cannot post it
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
Virtual Private Networks (VPNs) or proxy software
Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
Mobile device settings like Apple’s “Private Relay” or private browsing location masks
Ad blockers, strict firewall rules, or pop-up blocking software
“Safe Browsing” features within certain antivirus programs
Outdated web browsers
Steps to Restore Your Access and Post Successfully:
Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing.
Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
(Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
My account cannot post any ads. On the website the submit returns
“There was an issue posting your ad, please contact Customer Service.”
Steps I have already completed, per your guidance:
- no vpn
- Logged out and back in more than twice to register fresh security logs.
- Browser up to date; location permission allowed.
Could you please review my account for a security flag or hold? Nothing
on my end indicates a problem, and I would appreciate your help getting
posting restored.
Thank you.
Hi @Bran
It appears that the troubleshooting steps worked! Please try to log into your account and post your ad. If you get an error message, please send me the screenshot so I can look further into the issue.
Thank you for your cooperation and patience
Hello, I am am also encountering the same issue as @Bran.
I created a new Kijiji account using this email address to sell a personal used item.
Each time I complete my first listing and attempt to post it, I receive the following message:
“There was an issue posting your ad, please contact Customer Service.”
I am then immediately logged out of Kijiji, and my email/password are no longer recognized.
I waited overnight and tried again this morning, but exactly the same thing happened.
Could you please review my account for a security hold, restriction or configuration issue and restore my access?
Thank you
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
Virtual Private Networks (VPNs) or proxy software
Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
Mobile device settings like Apple’s “Private Relay” or private browsing location masks
Ad blockers, strict firewall rules, or pop-up blocking software
“Safe Browsing” features within certain antivirus programs
Outdated web browsers
Steps to Restore Your Access and Post Successfully:
Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing.
Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
(Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
I need help , I have nothing to contribute now . I am new here . my ad is not working . I did the payment . but I see no activity . How Can I seek help ? please guide me . Thank you .
Hi @Sayed_Jan
I reviewed your account and can confirm that your payment was for a Bump Up feature, and it has been successfully applied to your ad.
Your ad is live and active and is currently appearing on page 3 of the category. You can view it here:
If there’s anything else I can help you with, please let me know.
I have same issue posting in car and truck for sale. Only can do it under parts. Basically I cannot post normally.
Thank you for reaching out to Kijiji Customer Support. I have received the details regarding the issues you have been experiencing with your listings being removed.
On Kijiji, users are permitted one free ad per user account within the Cars And Vehicles categories. Our system has detected that you are currently posting Cars And Vehicles listings across multiple accounts without paying the required category posting fees. Posting across multiple accounts to bypass listing limits is considered a policy violation.
To ensure your listings remain active and avoid further ad deletions, you will need to choose one of the following options:
Convert to a Professional Account: Upgrade all secondary accounts to a Auto Dealer account status. This will allow you to maintain multiple accounts while paying the standard listing fees for each Vehicle ad published on those accounts.
Consolidate to a Single Account: Permanently close your additional accounts and post all future Cars and Vehicles listings exclusively through one single account.
Please note that continuing to post Cars and Vehicles ads across multiple accounts without paying the applicable listing fees on secondary accounts will result in a permanent suspension of your posting privileges across the platform.
We want to help you maintain your presence on Kijiji while keeping your accounts fully compliant. Please review these options and update your account structure accordingly.
Thank you for your cooperation and understanding
.
Hi. You may find me a solution that falls under the following ad costing less than 10$ per car as I intend to post / delete / repost way before 31 days expiry as vehicle don’t sell fast enough so it got to be basically reposted same vehicle / ad. Kijiji use to do 2 free ads also. It’s basically a money pit with no return over here. This ballpark solution is what will bring people to spend their hard earned $. This formula of charging $$$ till ad expires and cannot repost / delete to recuperate a portion $ isn’t feasible for smaller folks. Kijiji got to be creative in their pricing system to give back to the customers as much as they take from the customers. As of right now I don’t see the value of paying over 30$ per ad and delete it by the 7th which means I lost my $ and pay again $ as people who wants to list their car don’t want to let their ad shows an age / how long it been listed if it’s more than 7 days as it brings bad thoughts unnecessary (for example maybe not good car, problems, etc. then no customer). And boosting ad doesn’t work as it still shows up old…
Or 1$/day. Because property and vehicles I cannot see it as feasible. Or days package deal (10 days for 5$).
Thanks for reaching out to us today. I’m happy to lend a hand and help ensure that you
have a positive and successful journey on Kijiji.
This is a great suggestion! I can certainly see how it would benefit you and many of our
community members. I will personally forward this along to our team so they can take it
into consideration.
Or a yearly membership unlimited ads for a fixed yearly or monthly price. Subscriptions ain’t always bad but it’s unlikely Kijiji would listen as I don’t see them improving simply little ideas taking away 2 ads free and jacking up the price so creative…that’s a perfect formula to losing customers. Plus so many platforms don’t even charge customers $. So lots to do Kijiji as homework to improve stable flow returning customers.
Instead of punishing their customers that can literally do better than Kijiji as it ain’t that hard these days to create a website…Kijiji should ask themselves why are their customers are unhappy and apply good fixes for them instead of just price gauging with no benefit in return. So what can Kijiji do about me now is what I’m wondering? Will I get a generic response or an actual fix to this economical crisis that little to no people wants to buy any product from anyone?
Thanks.
Now we actually do offer Dealer Packages where users that post high volume of vehicles with us through our Kijiji Auto Dealers Representatives. If this is something that might interest you, you can click on the link below and fill out the information and a Kijiji Autos Team member will get in touch with you with a quote:
I hope so because I feel very frustrated that a platform like Kijiji that has so much potential is being wasted like this. Whoever is the idea maker on this platform or the team of it there is one hasn’t work hard enough or is being brushed off by the final decision maker because focusing only on $ blinds from the problem that customers are also facing.
If they improve their platform thanks to me I hope they give me a lifetime unlimited ads etc or even better a position with salary or anything good they come to mind 
1 Like
Same issue here. Created account yesterday. Login several times. Tried posting 3 time … failed.