How can buyers leave me a review? It's still not fixed. Please help

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1

I think it was earlier in 2026 but Kijiji dropped the “notification” icon (a bell) at the top of the app and website, and since then my buyers can’t leave me a review. I can leave a review for them (as a seller) as I get an email that asks me to rate them but buyer are telling me they’re not getting any emails like that and there’s no way to do it on the app or website. Please help if you can. No one at Kijiji to talk to any more.

2

Hello @MikeReynolds

Thank your for reaching out about your issues with opening the link in your emailed notification.

If this has to do with not being able to leave a review please check the follow help pages:

One unintended consequence of no longer using the Notification Bell affects email notifications when you are set to open links with the Kijiji App.
They all no longer work.

Our tech people have recently uploaded a fix for this issue - Before anything else please do the following:

  1. uninstall or remove your Kijiji app from your device.
  2. Power your device off (make sure to see the power off screen)
    This ensures that all files are released for overwriting.
  3. Power your device back on after about 15 seconds
  4. Reinstall the Kijiji app and log back in.
  5. Go to your email and try to open the Notification again.

If those steps do not work - you will need to move on to the following work around.

Here is the work around I have developed to allow you to be able to open your notification email links.

  1. Delete the Kijiji App.
  2. Open a webbrowser and go to www.kijiji.ca
  3. Log in

Now you can go to your email and click on the link.
It will ask you how to open these kinds of links .
Choose always open with your favourite web browser

Once you have done this you can reinstall your Kijiji app - making sure not to enable it to open any links.

NOTE* Most issues with implementing this work around involve not actually uninstalling the Kijiji App BEFORE starting to open the link.
NOTE** If you are on a computer you should not have this issue.

I am truly sorry for the inconvenience this has caused you and I am keeping my fingers crossed that everything will work for you now.