Accessing Kijiji Reviews Problem Category

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Title: Still stuck at 13 reviews after 9 months – buyers can’t complete reviews, but I can

Post:

Hi team and community,

I’m a non-business seller and I’ve been totally stuck at 13 reviews for about 9 months now. I’ve read the pinned status update and tried the recommended steps, but nothing has helped, so I wanted to log this here as a fresh, dated report.

The key symptom: I ALWAYS receive the option to leave a review for my buyers after a transaction — but my buyers are never able to reciprocate. The option either never appears or disappears partway through, even after they’ve initiated the review. This has happened across multiple apps, computers, and iPads, and on different browsers. It’s been just as frustrating for my buyers as it is for me.

What I’ve already tried (per the forum guidance):

  • Logged out of all Kijiji tabs and devices, then logged back in
  • Started using the app recently
  • Went to Profile → Listings → Sold and changed my most recent sold listing back to active, then marked it sold again to restart the review process

Unfortunately, the problem continues. Because my most recent sold listing is from yesterday but the previous two were 3 weeks ago, the 14-day review window for those earlier buyers has already passed by the time any attempt is made — and re-marking them as sold only restarts the invite for me, not for my buyers.

Since I can send reviews but buyers cannot complete them, this seems to be a platform-side issue affecting the buyer’s side of the feature. Could this please be escalated to the technical team? I’m grateful for this platform and just hoping to finally earn my 14th review. Thank you!

2

Hello @JAY9

Thank you for reaching out about your buyers not being able to submit their own reviews.

There are two options you have for this:

  1. Ask the buyers to come to Support so we can troubleshoot their issues.

  2. Forward them the message below:
    Thank your for reaching out about your issues with opening the link in your emailed notification.

    If this has to do with not being able to leave a review please check the follow help pages:

    One unintended consequence of no longer using the Notification Bell affects email notifications when you are set to open links with the Kijiji App.
    They all no longer work.

    Our tech people have recently uploaded a fix for this issue - Before anything else please do the following:

    1. uninstall or remove your Kijiji app from your device.
    2. Power your device off (make sure to see the power off screen)
      This ensures that all files are released for overwriting.
    3. Power your device back on after about 15 seconds
    4. Reinstall the Kijiji app and log back in.
    5. Go to your email and try to open the Notification again.

    If those steps do not work - you will need to move on to the following work around.

    Here is the work around I have developed to allow you to be able to open your notification email links.

    1. Delete the Kijiji App.
    2. Open a webbrowser and go to www.kijiji.ca
    3. Log in

    Now you can go to your email and click on the link.
    It will ask you how to open these kinds of links .
    Choose always open with your favourite web browser

    Once you have done this you can reinstall your Kijiji app - making sure not to enable it to open any links.

    NOTE* Most issues with implementing this work around involve not actually uninstalling the Kijiji App BEFORE starting to open the link.
    NOTE** If you are on a computer you should not have this issue.

    I am truly sorry for the inconvenience this has caused you and I am keeping my fingers crossed that everything will work for you now.