I am writing to respectfully request a review of my Kijiji account restriction. I recently found that my account has been restricted, and to the best of my knowledge, I have always tried to follow Kijiji’s posting policies and community guidelines.
I rely on this platform for my everyday listings, and I want to ensure that I am fully compliant with all of your rules. If any of my recent advertisements or actions unintentionally violated your policies, please let me know so I can correct them immediately.
Kindly review my account and lift the restriction at your earliest convenience. Thank you for your time, understanding, and support.
Thank you for bringing your inability to use your account to our attention.
We’ve identified a potential configuration issue with your account, and I want to assure you that we’re taking immediate steps to resolve it.
I understand how crucial your account is to you, and I apologize for any inconvenience this may have caused. Please know that we’re treating this matter with the highest priority.
Here’s what I’m doing to help:
I’ve submitted an urgent request to our specialized technical team to address this issue.
I will personally follow up with you within the next 72 hours to provide an update on our progress.
If you’d like more immediate information, our Live Chat support will be available tomorrow morning to give you the latest status on your case.
We truly appreciate your patience and understanding. Rest assured, we’re committed to getting your account back up and running as quickly as possible.
If you have any questions or concerns in the meantime, please don’t hesitate to reach out.
Thank you for your continued trust in our service.
Great news! Your account review is complete, and everything is in perfect order. Your account is active and ready for use.
Because of the nature of the previous issue, some glitches may not appear until you try to post an ad. If anything happens, please reach back out to me and I will investigate right away.
To make sure the changes take effect, please follow these steps:
1. **Update:** Ensure your Kijiji App and/or Web Browser are updated to the most current version. Outdated software causes many issues.
2. **Disable VPN:** VPN connections can make it difficult for our systems to verify account activity and maintain
safety. Some VPNs may restrict or interfere with functionality.
Please disable your VPN or use a different device if you continue to have issues.
3. **Log Out:** Log out of your Kijiji account.
4. **Log In:** Log back in.
> **NOTE:** If you cannot log in, power cycle your device (turn it completely off, then back on) and try again.
This refreshes your connection to Kijiji to ensure a smooth login.
You should now be able to post. To ensure a great experience, please familiarize yourself with our Kijiji Policies:
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
- Virtual Private Networks (VPNs) or proxy software
- Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
- Mobile device settings like Apple’s "Private Relay" or private browsing location masks
- Ad blockers, strict firewall rules, or pop-up blocking software
- "Safe Browsing" features within certain antivirus programs
- Outdated web browsers
Steps to Restore Your Access and Post Successfully:
1. Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
2. Check Auto-Reconnect: Ensure your VPN or privacy software does not have an "auto-reconnect" setting enabled, as this can silently re-engage the mask while you are browsing.
3. Verify Your Location & Browser: Reset your browser's location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
4. Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
5. (Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!