My Kijiji add is not showing after posting after posting
I need to fix this issue
After a thorough review of your activities, we regret to inform you that your account has been permanently restricted from using Kijiji. This decision was made due to severe violations of our terms of service and community guidelines.
Kijiji is committed to creating a safe and trusted community for all of our users. We take violations of our policies very seriously, especially when they undermine the integrity of the platform. Given the nature and severity of the violations associated with your account, we believe that this decision is in the best interest of our community.
We understand that you may have further questions or concerns, but please note that our decision is final and we will not be able to provide any further details or reconsider this position.
Thank you for your understanding.
I have already tried different browsers and have also tried putting the location via proper zip code.
I am sorry to hear you are experiencing some issues posting with us Aditya, I will do my best to help you post your ad with us. If you can provide me with further details regarding the posting issue? Can you please let me know what does the error state exactly when you attempt to post?
Hi,
I was able to post it.
Thank you for your reply.
1 Like
I just created an account. I want to sell hunting and fishing gear, but I’ve tried to create my listing three times, and the system refuses to create it and tells me to contact support. One of the items for sale is a firearm. Am I allowed to publish such a listing? I haven’t included any photos yet, but I have several available.
Thanks for your email, I understand your confusion and I would be happy to explain;
Kijiji is committed to creating a safer and more enjoyable community for our members.
As such in our effort to maintain this commitment to our community users, any ads for Weapons and related items (such as firearms, firearm parts and magazines, ammunition, BB and pellet guns, tear gas, stun guns, knives, crossbows, and martial arts weapons) will be deleted. This includes airsoft rifles and equipment.
You may locate this rule by following this link; Prohibited Content - Prohibited Content - Community Connect
Thank you for your quick response
1 Like
I can’t publish my ad. I’m told to contact Customer Service, but there is no link. Please check my account and let me know what is preventing me from posting.
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
Virtual Private Networks (VPNs) or proxy software
Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
Mobile device settings like Apple’s “Private Relay” or private browsing location masks
Ad blockers, strict firewall rules, or pop-up blocking software
“Safe Browsing” features within certain antivirus programs
Outdated web browsers
Steps to Restore Your Access and Post Successfully:
Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing.
Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
(Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
Hello @Hassan @Moon_Moon 
I’ve been unable to post an ad for a while now. Every time I try, I get this message: “Please contact customer service” and my ad won’t go through.
I was already advised to contact a moderator but never received a reply, and I don’t have any messages in my inbox.
Could you please check my account and help me get this fixed?
My username is Ann_Steylen.
Thank you! 
One important detail I forgot to mention 
I wasn’t able to log into my original account at all — “forgot password” said my account doesn’t exist, even though I sold an item on Kijiji earlier this year. So I had to create this new account.
I think the system may be flagging this new account as suspicious and blocking my posts (“Please contact customer service”). Could you please check both accounts and link/verify them so I can post again?
My username here is Ann_Steylen. Thank you!
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
Virtual Private Networks (VPNs) or proxy software
Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
Mobile device settings like Apple’s “Private Relay” or private browsing location masks
Ad blockers, strict firewall rules, or pop-up blocking software
“Safe Browsing” features within certain antivirus programs
Outdated web browsers
Steps to Restore Your Access and Post Successfully:
Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing.
Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
(Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
Virtual Private Networks (VPNs) or proxy software
Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
Mobile device settings like Apple’s “Private Relay” or private browsing location masks
Ad blockers, strict firewall rules, or pop-up blocking software
“Safe Browsing” features within certain antivirus programs
Outdated web browsers
Steps to Restore Your Access and Post Successfully:
Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing.
Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
(Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
Hi @Odyssey,
Please follow the troubleshooting steps shared by Rob earlier in this thread. Our security systems are being triggered by an active ad blocker, VPN, or privacy extension on your system.
Updating your browser to the latest version—or temporarily disabling those extensions—should reset those conflicting settings and restore your access. Let us know if that does the trick!
Rob, thanks for the advice. That worked. It’s really hard for my mom at 93 to follow the instructions but I was able to help her through it. whew!
Hello,
The listing does not appear when I try to post an ad on Kijiji. I am instructed to contact customer service. I would like to know the reason for the posting issue.
Username: Ghus_Lepage
Email address: ghuslep@gmail.com
hank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
Virtual Private Networks (VPNs) or proxy software
Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
Mobile device settings like Apple’s “Private Relay” or private browsing location masks
Ad blockers, strict firewall rules, or pop-up blocking software
“Safe Browsing” features within certain antivirus programs
Outdated web browsers
Steps to Restore Your Access and Post Successfully:
Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing.
Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
(Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
Why can’t I post an ad?
I keep getting this message: We were unable to post your ad
I’m sorry to hear you are experiencing some issues posting with us Ian, I can certainly look into the cause, I will send you a DM, so we can proceed with the troubleshooting process.