Hello,
Trying to log into my account from my phone, the login attempts refused to go through, and as a result, I can no longer log into my account - it says it is restricted, and I must contact support. Could you please fix this?
Thank you!
I’m sorry to hear you are experiencing some issues accessing the account, I can certainly look into what is causing the account issue, I will send you a DM, so we can proceed with the troubleshooting process.
I am unable to Login- Can you please reset the account-
info@keendirect.com is the Id
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
Virtual Private Networks (VPNs) or proxy software
Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
Mobile device settings like Apple’s “Private Relay” or private browsing location masks
Ad blockers, strict firewall rules, or pop-up blocking software
“Safe Browsing” features within certain antivirus programs
Outdated web browsers
Steps to Restore Your Access and Post Successfully:
Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing.
Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
(Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
Hello, my account (jiguohua0307@gmail.com) has been locked on Kijiji. Please unlock it. If any action is required on my part, please email me at jiguohua0307@gmail.com. Thank you.
Hello @jiguohua
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
- Virtual Private Networks (VPNs) or proxy software
- Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
- Mobile device settings like Apple’s "Private Relay" or private browsing location masks
- Ad blockers, strict firewall rules, or pop-up blocking software
- "Safe Browsing" features within certain antivirus programs
- Outdated web browsers
Steps to Restore Your Access and Post Successfully:
1. Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
1. Check Auto-Reconnect: Ensure your VPN or privacy software does not have an "auto-reconnect" setting enabled, as this can silently re-engage the mask while you are browsing.
1. Verify Your Location & Browser: Reset your browser's location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
1. Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
1. (Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
Hello @Chad1
You are correct your account is restricted.
Thank you for reaching out to us regarding your Kijiji account suspension.
Upon thorough examination of your account activities, it has come to our attention that your suspension was due to the posting or sharing of mature or adult content. Kijiji is committed to maintaining a platform that is appropriate for a broad audience, and any content that goes against our community standards affects the experience for our entire user base.
With that said, we also believe in second chances, and we are considering the conditional reinstatement of your account. To proceed with this, we require your explicit commitment to the following:
1) Strictly adhere to all Kijiji guidelines and terms of service moving forward:
- Ad Reply Code of Conduct: - https://kijiji-production.discourse.group/t/ad-reply-code-of-conduct/40
- https://kijiji-production.discourse.group/t/kijiji-terms-of-use/29
- https://kijiji-production.discourse.group/t/posting-policies/191
2) Understand and acknowledge the reason for your initial suspension:
You were suspended due to misconduct in communications with other users, including inappropriate responses of an adult nature sent through the platform.
3) Commit to refraining from or allowing posting, sharing, or engaging in any form of mature, adult, or
abusive/harrassing content on our platform.
Please provide us with a written response confirming your understanding and acceptance of the above conditions. Once we receive your acknowledgment, we will take steps towards reinstating your account.
Please be aware that any further violations after reinstatement will lead to a permanent ban, with no opportunity for appeal.
Thank you for your cooperation and understanding. We anticipate a positive change and a continued relationship with you on Kijiji.
Sincerely,
Moon
That’s no problem, but I mean here’s the issue . you load pictures and they don’t load sometimes I’m sure you have experienced this or are aware.
I suspected that was the issue, After I got the warning, but it was not my intent to upload an adult picture with the roommate pictures.
Sometimes you upload pictures and they keep not loading and then when you check your ad, you have three pictures of the same picture.
So I do kind of resent the fact that I’m Being given a warning when there is an obvious website glitch, but there will be no issue going forward, especially due to the hassle of trying to connect with someone from Kijiji to address this.
I will be diligent with the pictures I post and thank you for your response
Hello @Chad1
Thank you for affirming you will abide by Kijiji policies going forward.
I have restored your account to active 
To make sure the changes take effect, please follow these simple steps:
1. First make sure that your Kijiji Application and/or your Webbrowser are updated to the most current version.
Many issues are caused by out of date software.
2. Unfortunately, VPN connections can make it significantly more difficult for our systems to verify account activity and maintain the safety of the platform.
As a result, some VPN connections may be restricted or may interfere with account access and functionality.
Please disable this or use a device that does not have them installed if you continue to have issues.
3. Log out of your Kijiji account
4. Log back in
NOTE: If you are not able to log into Kijiji - power cycle your device - power off - power on Login.
This will refresh your connection to Kijiji and get your account working normally again.
When you’re back in, please take a quick look around to make sure everything looks right.
There are some issues which may not show up until you attempt to post or edit your first ad.
If you run into any more problems or have any questions at all, don’t hesitate to contact us.
We’re here to help and want to make sure you’re completely satisfied with your Kijiji experience.
Please take a few moments to review our policies before your respond to or post and ad as they do change regularly to meet new conditions.
- Kijiji Terms of Use - Terms of Use & Legal - Community Connect
- Posting Policies - Kijiji Policies - Community Connect
- Posting Duplicate Ads Policy - Kijiji Policies - Community Connect
- How Do I Report an Ad - How-To Guides & Tutorials - Community Connect
- Ad Reporting, Why Should I report Ads - Getting Started - Community Connect
Thank you so much for your patience and for bringing this to our attention. We truly value you as a customer and appreciate your understanding.
Is there anything else I can help you with today?
Thank you, moon moon.
I appreciate that.
I understand that it’s difficult to to gauge whether a Kijiji user is acting with ill intent or not. And I’m sure it’s always questionable when someone insists it was by accident.
I will be more careful in future when I upload pictures.
Thanks for your help
Hello,
I am trying to create a post, but at the end of the process, I am asked to contact you. Please help me. Thank you
I am very sorry for the confusion the account issue may have caused you. Unfortunately we encountered some technical difficulties with the IP the ad was posted on, causing the account to be placed on a temporary hold. Our System Support team worked hard to get this issue resolved and I am pleased to inform you they came up with a solution and you will now be able to post.
I am not able to log into my account from my desktop, I can only login from the App.
I am not able to publish a post from the App. Can you help with these 2 issues?
I am very sorry for the confusion the removal of the ad may have caused you. Unfortunately we encountered some technical difficulties with the IP the ad was posted on, causing the account to be placed on a temporary hold. Our System Support team worked hard to get this issue resolved and I am pleased to inform you they came up with a solution and you will now be able to post.
Thank you for your help! I am now able to login and post.
1 Like
Hello, my account is restricted from sending personal messages by mistake. I am a legitimate user trying to complete an urgent transaction. Can a moderator please run a manual review on my profile and lift the restriction? Thank you.
I reviewed your account and can confirm that there are no restrictions on your messaging privileges.
I also verified that your messages are being sent successfully, so everything appears to be working normally on your account.
If you’re experiencing a specific issue, such as messages not being delivered or an error message appearing, please let me know the details and I’ll be happy to investigate further.
1 Like
Messages show up on my end but dont send to the other user
Hello, my account has been locked on Kijiji. Please unlock it. If any action is required on my part, please email me at Thank you.