Hello @Rob can you check my account and see if there are restrictions? I have had my account for nearly 15 years in good standing but recently it has stopped working
I am very sorry for the confusion the account issue may have caused you Zach. Unfortunately we encountered some technical difficulties with the IP the ad was posted on, causing the account to be placed on a temporary hold. Our System Support team worked hard to get this issue resolved and I am pleased to inform you they came up with a solution and you will now be able to post.
‘You’ve been signed out due to unusual activity. Contact us if you think we made a mistake.’
I would email them but it just doesn’t load for whatever reason on the website, my bad, could any sort of reading moderator help me out? I’m just trying to use the app for once to sell something, I signed up like forever ago and forgot the password and wanted to change it, I assume that’s what tipped off whatever bot flagged me.
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
- Virtual Private Networks (VPNs) or proxy software
- Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
- Mobile device settings like Apple’s “Private Relay” or private browsing location masks
- Ad blockers, strict firewall rules, or pop-up blocking software
- “Safe Browsing” features within certain antivirus programs
- Outdated web browsers
Steps to Restore Your Access and Post Successfully:
- Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
- Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing.
- Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
- Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
- (Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
I am posting my first ad for a office rental and it says that there is an issue posting the ad, contact customer support. I went on and verified my account and had the same problem, then i tried to post a more simple ad and had the same problem. What is the issue?
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
- Virtual Private Networks (VPNs) or proxy software
- Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
- Mobile device settings like Apple’s “Private Relay” or private browsing location masks
- Ad blockers, strict firewall rules, or pop-up blocking software
- “Safe Browsing” features within certain antivirus programs
- Outdated web browsers
Steps to Restore Your Access and Post Successfully:
- Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
- Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing.
- Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
- Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
- (Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
hello, i turned off an adblocker i had on and made sure i didnt have anything else in the way, i logged out and signed in twice and it still didnt work. i tried to do it from my phone on the kijiji app and it still didnt work