Our Customer Support team is unable to provide refunds for standard paid features or services. We encourage you to review our refund policy here:
Before any purchase is completed, Kijiji’s payment process includes several confirmation steps that clearly display the selected feature or service, the amount being charged, and the purpose of the payment.
To help avoid issues, please ensure that:
- Your ad is posted in the correct location
- Your ad is listed in the appropriate category
- The feature or service selected is the one you intended to purchase
As outlined in our policy, payments for standard features and services are non-refundable. While we’re unable to provide exceptions for these purchases, duplicate payments or can still be reviewed to determine whether they may qualify for a refund.
If you were charged twice by mistake for your Kijiji ad, please reach out to one of our moderators Moderators for assistance: