New account, can’t post any ads — “There was an issue posting your ad, please contact Customer Service” on both the website and the mobile app. What I’ve done: Verified email , filled in all fields , tried many times I’ve also done the full test you usually recommend: disabled VPN/ad blocker/Private Relay, logged out and back in twice… and it still fails after the log-in-twice test.
Since it fails across every device even after the standard steps, it looks like a hold/configuration issue on the account side. Please check and restore access. Thank you!
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
Virtual Private Networks (VPNs) or proxy software
Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
Mobile device settings like Apple’s “Private Relay” or private browsing location masks
Ad blockers, strict firewall rules, or pop-up blocking software
“Safe Browsing” features within certain antivirus programs
Outdated web browsers
Steps to Restore Your Access and Post Successfully:
Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing.
Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
(Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
I have done all these steps and are still blocked from posting and getting the same error: “There was an issue posting your ad, please contact Customer Service” on both the website and the mobile app.
Please help to remove the block so I can post my ads
Thank you for reaching out about not being able to post an ad on your account.
I have checked and there is nothing which would prevent you from posting an ad on our end.
I completely understand how frustrating it can be when you’re unable to post your ad. Rest assured, we’re here to help you resolve this issue. I’ve prepared some troubleshooting steps for you to try, along with a request for additional information if these steps don’t resolve the problem.
I find that a nice cup of tea while you are reviewing these steps is helpful and if you are having Please Fix Errors issues - start after the first section
Here are our help pages and step by steps for posting - please review them before moving on to troubleshooting:
Before you go further in the troubleshooting - Kijiji now requires that all ads must have at least one image.
If you are trying to post an ad without photos - please try adding one.
Please attempt the following steps to post your ad:
For both the Kijiji app and website:
Log out of your account
Power down your device completely (ensure you see the power-off screen)
Wait for 30 seconds before powering it back on
Log in and try posting again
If you’re using the website:
Try using Incognito or Private browsing mode, then log in and attempt to post
If you’re using the Kijiji app:
Try posting through the website instead
For Firefox users:
Clear the address field by selecting “Change”
Manually enter your postal code or address
Confirm the location and apply it
Make sure you are not using any active images (for example moving gifs)
Additionally, please note:
Make sure you have at least 5 words in your Ad Title - to few characters can cause issues.
Entering a price of $0 on the website can cause posting failures. Ensure your ad is marked as “Free” in the Free Stuff category, or “Contact Owner” in other categories.
Our profanity filter may flag words with double meanings (e.g., “C o c k” for rooster, “P u s s y Willow”) or special characters in the title (like ampersands, asterisks).
Try changing your ad title and description to “TEST TEST TEST TEST” and preview it. If it works, a word in your original content may be the issue.
Ensure all required fields (those without “optional” next to them) are filled in.
Check if any fields are highlighted in a color other than black.
Make sure you’ve selected a posting option at the bottom of your ad (not applicable in Buy and Sell).
Make sure you are only entering whole numbers in any field that needs numbers (price, kilometres, Square footage, etc.) Do not put any other characters except numbers in these fields as they will fail.
If these steps don’t resolve the issue, please provide us with:
A screen recording of the error
Whether you’re using the app or website
If using the app, what version?
If using the website, what browser and version?
The model of your device and its operating system version
Thank you for letting me know none of the steps I gave you works.
I am going to ask you to try a different device and different Internet - perhaps at a library or coffee shop.
If none of that works, then my ability to help you has been reached.
I completely understand how frustrating this is and I deeply apologize for the inconvenience you are experiencing.
I am going to recommend you seek out third party in person help (perhaps contact your cell phone and/or home internet provider) to find out why you are not able to to use Kijiji.
If there’s anything else you need, feel free to send me a message with your question or concern, and I’ll get right on it. Your experience matters to us, and we’re committed to making it top-notch.
, filled in all fields 
