Ad Reply Guidelines: Communicating Safely and Respectfully
Kijiji is committed to helping Canadians connect safely and confidently through local buying, selling, and community interactions. Respectful communication is an important part of creating a positive experience for everyone on our platform.
While Kijiji does not actively monitor every message exchanged between users, we expect all communications sent through our platform to follow our community standards. We may investigate reports of misuse and take action against accounts that violate these guidelines.
Communicate with Respect
When contacting another user about an ad, please communicate with courtesy and respect.
We encourage constructive conversations that help buyers, sellers, renters, job seekers, and community members connect successfully. Harassing, intimidating, or disrespectful behaviour is not permitted.
Keep Replies Relevant to the Ad
Replies should relate directly to the item, service, opportunity, or information being offered in the ad.
The following are not permitted:
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Unsolicited opinions, criticisms, or judgments about an ad or its poster
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Messages unrelated to the advertised offering
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Attempts to promote other products, services, or commercial offers
Keeping conversations relevant helps create a more useful and trustworthy marketplace experience.
Prohibited Content
Kijiji does not permit communications that contain:
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Hate speech
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Defamation
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Harassment or abusive language
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Threats or intimidation
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Fraudulent or deceptive information
Users who engage in this type of behaviour may face account restrictions, suspension, or permanent removal from the platform.