Why Can’t I See My Top Ad or Homepage Gallery Ad?
If you’ve purchased a Top Ad or Homepage Gallery Ad and can’t immediately find your listing, don’t worry. Your promotion may still be active and rotating normally.
Both features create an additional placement for your ad and use a rotation system designed to provide fair exposure to all advertisers.
Understanding Top Ads
Top Ads appear in a featured section at the top of search results pages.
When you purchase a Top Ad:
- Your listing remains in the regular search results.
- A second copy of the listing is placed in the Top Ads section.
- The Top Ads section displays up to 5 listings at a time.
Why Isn’t My Top Ad Always Visible?
If more than 5 listings in the same category and location have a Top Ad, Kijiji rotates them evenly.
For example:
- If 40 sellers have purchased a Top Ad in the same category and city, only 5 can be shown at once.
- The featured ads rotate each time the page is loaded.
- In this scenario, your ad may appear approximately once every 8 page views.
This rotation helps ensure all advertisers receive fair visibility.
How Long Does a Top Ad Last?
Top Ads remain active for the duration purchased:
- 3 days
- 7 days
- 30 days
Your ad continues to participate in the rotation throughout the selected period.
How to View All Top Ads
- Open the category where your ad is posted.
- Locate the Top Ads section.
- Click See All.
If there are many Top Ads, you may need to browse additional pages to locate your listing.
Understanding Homepage Gallery Ads
Homepage Gallery Ads appear in premium locations on Kijiji’s homepage and category pages.
When you purchase a Homepage Gallery Ad:
- Your listing remains in regular search results.
- A second copy of your listing is added to the Homepage Gallery.
- The Homepage Gallery typically displays about 6 listings at a time.
Why Isn’t My Homepage Gallery Ad Always Visible?
Like Top Ads, Homepage Gallery placements rotate.
For example:
- If 40 listings in the same city have purchased Homepage Gallery placement, only a limited number can be displayed at one time.
- Featured listings rotate each time the page is refreshed.
- In this example, your ad may appear roughly once every 5 gallery views.
This system helps provide equal exposure to all advertisers using the feature.
How Long Does a Homepage Gallery Ad Last?
Homepage Gallery Ads remain active for 7 days from the time the feature is applied.
Recently Purchased a Homepage Gallery Ad?
It can take a few minutes after payment for the feature to become active.
If you’ve just completed your purchase, allow a short period for the system to update.
Quick Summary
- Top Ads and Homepage Gallery Ads create a second featured placement for your listing.Your ad remains visible in regular search results at all times.
- Featured placements rotate when demand exceeds available spots.
- Not seeing your ad immediately does not mean the feature is inactive.
- Top Ads run for 3, 7, or 30 days depending on the option purchased
- Homepage Gallery Ads run for 7 days.
As long as your listing is active, your promotion will continue participating in the rotation for the duration of the feature.