Not Receiving Emails from Kijiji?
If you’re not receiving emails from Kijiji, such as password reset emails, email change confirmations, listing notifications, or account updates, there are a few things you can check.
Check Your Spam or Junk Folder
Before making any account changes, check your spam, junk, promotions, or other filtered folders.
Some email providers may incorrectly filter Kijiji emails, especially automated notifications.
Make Sure Kijiji Emails Are Not Blocked
To help ensure delivery, add the following to your email provider’s Safe Senders or Allowed Senders list:
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@kijiji.ca
Also verify that these addresses or domains have not been added to your Blocked Senders list.
Re-Subscribe to Kijiji Emails on Kijiji.ca (web)
If you previously unsubscribed from Kijiji emails, you may not receive certain account-related notifications.
To opt back in:
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Sign in to your Kijiji account.
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Open the Navigation Menu (profile photo, person icon, or K icon).
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Select Account Settings.
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Locate the option:
“Sign up to hear about new features, promotions, and offers from Kijiji.”
“Send me Bump Up and other feature notification emails.” -
Check the box to enable emails.
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Save your changes.
Review Notification Settings in the Kijiji App
To review your notification preferences:
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Open the Kijiji app.
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Tap your Profile icon.
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Select Notification Preferences.
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Verify that the notifications you wish to receive are enabled.
Still Not Receiving Emails?
If you’re unable to receive password reset emails, email verification messages, or other important account communications after completing the steps above:
- Verify that you’re checking the correct email address associated with your account.
- Check whether your email provider has additional filtering or security settings enabled.
- Ensure your mailbox is not full.
Frequently Asked Questions
Why am I not receiving password reset emails?
The most common causes are spam filtering, unsubscribed email preferences, blocked sender settings, or using a different email address than the one associated with your Kijiji account.
Will re-subscribing restore all Kijiji emails?
Re-enabling email preferences helps ensure you receive future communications, notifications, and account-related messages from Kijiji.
How long should I wait for an email?
Most Kijiji emails arrive within a few minutes. If you do not receive an email after 10–15 minutes, check your spam folder and email settings before requesting another one.