When you post an ad on Kijiji, keeping track of it shouldn’t be a guessing game. Whether you want to check how many views your listing has received, make a quick edit, or delete an item that has successfully sold, you can manage everything directly from your profile dashboard.
Here is a quick, step-by-step guide on how to find your active and inactive ads on both desktop and mobile devices.
Finding Your Ads on a Desktop Computer
If you are using a web browser on your computer or laptop, follow these simple steps:
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Log In: Go to Kijiji.ca and click Sign In in the top right-hand corner. Enter your email and password.
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Access Your Profile: Once logged in, look at the top right-hand corner of the homepage. You will see your profile name or avatar.
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Click “My Ads”: Hover over your profile icon and click on My Ads from the drop-down menu. (Alternatively, you can click the My Kijiji button directly).
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View Your Dashboard: You will be taken straight to your active listings page. From here, you can see all your live ads, check their view counts, or choose options to Edit, Promote, or Delete them.
Finding Your Ads on the Kijiji Mobile App
If you are using the official Kijiji app on an iPhone or Android device, the layout is slightly different but just as easy to navigate:
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Open the App: Ensure you are logged into your registered Kijiji account.
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Tap “Profile”: Look at the navigation bar running across the very bottom of your screen. Tap the Profile icon (usually located on the far right).
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Select “My Ads”: On your profile page, tap the My Ads section.
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Filter Your Listings: At the top of the “My Ads” screen, you can toggle between different tabs:
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Active: Ads currently live and visible to buyers marketplace-wide.
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Inactive/Expired: Past ads that have expired or that you have paused.
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Quick Troubleshooting Tips
Can’t see your ad? Double-check your login details! A common reason users can’t find their active listings is that they accidentally logged in using a secondary email address or social sign-on (like Facebook or Google) instead of the primary email they used to create the ad. Ensure the email address visible in your profile settings matches your listing confirmation emails.
Has Your Ad Been Paused or Delayed?
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Review Period: If you just posted your ad and it isn’t appearing under “Active” yet, our automated security filters might be running a routine safety check. This usually takes just a few minutes.
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Check Your Email: If an ad violates our community posting policies, it may be automatically suspended. If this happens, Kijiji Support will always send an email explaining why the listing was removed and how you can fix it.
Need more help navigating your dashboard? Feel free to ask a question right here in the Community Connect Forums, or visit our main Help Desk for technical support!