I can confirm with you Melanie, the account has been released from its suspension, as you have agreed to follow our reply policies.
I am getting this error message too.
Our records indicate that your account has not been used in several months, or longer and may have been compromised and become vulnerable to be used for fraudulent activity. While this may appear to have originated on Kijiji, it is typically the result of external data breaches where login credentials are exposed. You may wish to check whether your email or password has been involved in a known data breach by visiting “Have I Been Pwned.” Please note that recently discovered breaches may take time to appear. Unfortunately, due to the nature of these incidents and to protect both you and the wider Kijiji community, the account has been permanently suspended. Accounts that have been inactive for an extended period or compromised in this way cannot be restored under any circumstances.
To continue using Kijiji, you will need to create a new account using a different email address: [https://help.kijiji.ca/helpdesk/basics/how-do-i-register\] Before doing so, we strongly recommend the following: * Ensure you are using the latest version of the Kijiji app or your web browser * Use a secure device that supports current software updates * Create a strong, unique password that is not used on any other platform * Make sure you are not using a VPN or other forms of Privacy Protections when creating your new account. If you have experienced similar issues more than once, it may be advisable to have your device checked for malware, unauthorized software, or network vulnerabilities. For additional guidance on staying safe online, please visit: [https://help.kijiji.ca/helpdesk/safety/suspicious-emails](https://help.kijiji.ca/helpdesk/safety/suspicious-emails) We understand this situation is frustrating and sincerely regret any inconvenience it has caused. Thank you for your understanding and cooperation in helping us maintain a safe marketplace.
I have the exact same Problem and it has been going on for months. Can log into the app for an hour or so & that’s it. Signs me out
Hi @Matt58
Just sent you a private message with more information regarding your account
Reply in thread #1996 (this is the key step!)
Post your message in this thread so that support (Hassan/Rob) can see your case and re-evaluate your account. Here is a message you can use:
“Hello, I just created a new account and entered the authentication code received by email, but I am now locked out and cannot access my account. I am not using a VPN, my browser is up to date, and location services are enabled. Could you please re-evaluate my account? Thank you.”
Thank you for your help
I’m sorry to hear you are experiencing some account issues, I will send you a DM, so we can proceed with the troubleshooting process.
I was locked out of my account due to unsual acctivity after I visited the community for trying to find out why my ad is not posting. Now I cannot log in into the marketplace area at all.
Upon review of your account, we’ve made the decision that we are not the appropriate advertisement platform for you personally or your business model. We do appreciate your understanding and cooperation. I deeply apologize for any inconvenience this has caused you and we thank you in advance for respecting our decision.
@Hassan @Rob Hi, Kijiji signed me out for unusual activity on October 15, and it signs me out again every time I log in, including in a regular browser. I’m in Toronto. Could you check my account and tell me what I need to do?
Thanks,
Jake
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
- Virtual Private Networks (VPNs) or proxy software
- Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
- Mobile device settings like Apple’s “Private Relay” or private browsing location masks
- Ad blockers, strict firewall rules, or pop-up blocking software
- “Safe Browsing” features within certain antivirus programs
- Outdated web browsers
Steps to Restore Your Access and Post Successfully:
- Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
- Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing.
- Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
- Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
- (Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
I’m sorry to hear you are experiencing some account issues, I will send you a DM, so we can proceed with the troubleshooting process.
Hi I’m having the same issue too
Sent you a private message regarding your account 
I am having the same issue.
I am sorry to hear you are experiencing some issues posting with us, I will send you a DM, so we can proceed with the troubleshooting process.
Having this issue with my account…
Thank you for bringing this to our attention Claire, I can certainly looking the account issue, I will go ahead and send you a DM, so we can proceed wit the troubleshooting process.
Hi Hassan,
Thanks for the steps. I went through all of them, but signing in still says I was signed out because of unusual activity, so I can’t get far enough to log out and back in.
There’s no VPN or proxy hiding my location, my browser is up to date, Kijiji is allowed to use my location, and Private Relay is off on my phone.
Could your team take another look at my account?
Thanks,
Jake
Thank you for getting back to me and for trying the troubleshooting steps.
I’ve reviewed your account again, but I’m currently not seeing any recent login attempts on our end.
Could you please try signing in to your Kijiji account using a different device, preferably one you haven’t used to access Kijiji recently?
This will help us determine whether the issue is related to your current device or browser and allow me to verify whether the login attempt is being detected by our system.
Once you’ve attempted to log in from another device, please reply to this email so I can review your account again.
Thank you for your patience and cooperation.