I can confirm with you Melanie, the account has been released from its suspension, as you have agreed to follow our reply policies.
I am getting this error message too.
Our records indicate that your account has not been used in several months, or longer and may have been compromised and become vulnerable to be used for fraudulent activity. While this may appear to have originated on Kijiji, it is typically the result of external data breaches where login credentials are exposed. You may wish to check whether your email or password has been involved in a known data breach by visiting “Have I Been Pwned.” Please note that recently discovered breaches may take time to appear. Unfortunately, due to the nature of these incidents and to protect both you and the wider Kijiji community, the account has been permanently suspended. Accounts that have been inactive for an extended period or compromised in this way cannot be restored under any circumstances.
To continue using Kijiji, you will need to create a new account using a different email address: [https://help.kijiji.ca/helpdesk/basics/how-do-i-register\] Before doing so, we strongly recommend the following: * Ensure you are using the latest version of the Kijiji app or your web browser * Use a secure device that supports current software updates * Create a strong, unique password that is not used on any other platform * Make sure you are not using a VPN or other forms of Privacy Protections when creating your new account. If you have experienced similar issues more than once, it may be advisable to have your device checked for malware, unauthorized software, or network vulnerabilities. For additional guidance on staying safe online, please visit: [https://help.kijiji.ca/helpdesk/safety/suspicious-emails](https://help.kijiji.ca/helpdesk/safety/suspicious-emails) We understand this situation is frustrating and sincerely regret any inconvenience it has caused. Thank you for your understanding and cooperation in helping us maintain a safe marketplace.
I have the exact same Problem and it has been going on for months. Can log into the app for an hour or so & that’s it. Signs me out
Hi @Matt58
Just sent you a private message with more information regarding your account
Reply in thread #1996 (this is the key step!)
Post your message in this thread so that support (Hassan/Rob) can see your case and re-evaluate your account. Here is a message you can use:
“Hello, I just created a new account and entered the authentication code received by email, but I am now locked out and cannot access my account. I am not using a VPN, my browser is up to date, and location services are enabled. Could you please re-evaluate my account? Thank you.”
Thank you for your help
I’m sorry to hear you are experiencing some account issues, I will send you a DM, so we can proceed with the troubleshooting process.
I was locked out of my account due to unsual acctivity after I visited the community for trying to find out why my ad is not posting. Now I cannot log in into the marketplace area at all.
Upon review of your account, we’ve made the decision that we are not the appropriate advertisement platform for you personally or your business model. We do appreciate your understanding and cooperation. I deeply apologize for any inconvenience this has caused you and we thank you in advance for respecting our decision.