Our records indicate that your account has not been used in several months, or longer and may have been compromised and become vulnerable to be used for fraudulent activity. While this may appear to have originated on Kijiji, it is typically the result of external data breaches where login credentials are exposed. You may wish to check whether your email or password has been involved in a known data breach by visiting “Have I Been Pwned.” Please note that recently discovered breaches may take time to appear. Unfortunately, due to the nature of these incidents and to protect both you and the wider Kijiji community, the account has been permanently suspended. Accounts that have been inactive for an extended period or compromised in this way cannot be restored under any circumstances.
To continue using Kijiji, you will need to create a new account using a different email address: [https://help.kijiji.ca/helpdesk/basics/how-do-i-register\] Before doing so, we strongly recommend the following: * Ensure you are using the latest version of the Kijiji app or your web browser * Use a secure device that supports current software updates * Create a strong, unique password that is not used on any other platform * Make sure you are not using a VPN or other forms of Privacy Protections when creating your new account. If you have experienced similar issues more than once, it may be advisable to have your device checked for malware, unauthorized software, or network vulnerabilities. For additional guidance on staying safe online, please visit: [https://help.kijiji.ca/helpdesk/safety/suspicious-emails](https://help.kijiji.ca/helpdesk/safety/suspicious-emails) We understand this situation is frustrating and sincerely regret any inconvenience it has caused. Thank you for your understanding and cooperation in helping us maintain a safe marketplace.
Hi, my account was signed out and I have contacted the support desk several times and still have gotten no reply, I still get an email for the 6 digit verification. Every time I get a message that says, you have been signed out, contact us if you think we made a mistake.
After a thorough review of your activities, we regret to inform you that your account has been permanently restricted from using Kijiji. This decision was made due to severe violations of our terms of service and community guidelines.
Kijiji is committed to creating a safe and trusted community for all of our users. We take violations of our policies very seriously, especially when they undermine the integrity of the platform. Given the nature and severity of the violations associated with your account, we believe that this decision is in the best interest of our community.
We understand that you may have further questions or concerns, but please note that our decision is final and we will not be able to provide any further details or reconsider this position.
Upon review of your account, we’ve made the decision that we are not the appropriate advertisement platform for you personally or your business model. We do appreciate your understanding and cooperation. I deeply apologize for any inconvenience this has caused you and we thank you in advance for respecting our decision.
Hi there i’m having the same issue as the topic. I havn’t used Kijiji in many years, but recently found a listing that was worth signing in for, but unfortunately I can’t respond to the listing due to my account restrictions. Please help.
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
Virtual Private Networks (VPNs) or proxy software
Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
Mobile device settings like Apple’s “Private Relay” or private browsing location masks
Ad blockers, strict firewall rules, or pop-up blocking software
“Safe Browsing” features within certain antivirus programs
Outdated web browsers
Steps to Restore Your Access and Post Successfully:
Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing.
Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
(Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
Our records indicate that your account has not been used in several months, or longer and may have been compromised and become vulnerable to be used for fraudulent activity. While this may appear to have originated on Kijiji, it is typically the result of external data breaches where login credentials are exposed. You may wish to check whether your email or password has been involved in a known data breach by visiting “Have I Been Pwned.” Please note that recently discovered breaches may take time to appear. Unfortunately, due to the nature of these incidents and to protect both you and the wider Kijiji community, the account has been permanently suspended. Accounts that have been inactive for an extended period or compromised in this way cannot be restored under any circumstances.
To continue using Kijiji, you will need to create a new account using a different email address: [https://help.kijiji.ca/helpdesk/basics/how-do-i-register\] Before doing so, we strongly recommend the following: * Ensure you are using the latest version of the Kijiji app or your web browser * Use a secure device that supports current software updates * Create a strong, unique password that is not used on any other platform * Make sure you are not using a VPN or other forms of Privacy Protections when creating your new account. If you have experienced similar issues more than once, it may be advisable to have your device checked for malware, unauthorized software, or network vulnerabilities. For additional guidance on staying safe online, please visit: [https://help.kijiji.ca/helpdesk/safety/suspicious-emails](https://help.kijiji.ca/helpdesk/safety/suspicious-emails) We understand this situation is frustrating and sincerely regret any inconvenience it has caused. Thank you for your understanding and cooperation in helping us maintain a safe marketplace.
Hi, can you please help with my account? I get logged out due to “suspicious activity”. I think it’s because of my VPN. But even when I turn off my VPN, I get signed out. Thanks.
I’m having the same problem. I just signed up for the first time to Kijiji, I verified my account using Interac, and sent one message to a seller, and now every time I try to sign in it just signs me out due to unusual activity? What activity? I have barely even started using the website yet…
I think I used to have an account with this email address back in 2016, but when I tried to log in it made me sign up brand new, I guess the old account expired, and now it thinks the new account is “unusual” ?
Our records indicate that your account has not been used in several months, or longer and may have been compromised and become vulnerable to be used for fraudulent activity. While this may appear to have originated on Kijiji, it is typically the result of external data breaches where login credentials are exposed. You may wish to check whether your email or password has been involved in a known data breach by visiting “Have I Been Pwned.” Please note that recently discovered breaches may take time to appear. Unfortunately, due to the nature of these incidents and to protect both you and the wider Kijiji community, the account has been permanently suspended. Accounts that have been inactive for an extended period or compromised in this way cannot be restored under any circumstances.
To continue using Kijiji, you will need to create a new account using a different email address: [https://help.kijiji.ca/helpdesk/basics/how-do-i-register\] Before doing so, we strongly recommend the following: * Ensure you are using the latest version of the Kijiji app or your web browser * Use a secure device that supports current software updates * Create a strong, unique password that is not used on any other platform * Make sure you are not using a VPN or other forms of Privacy Protections when creating your new account. If you have experienced similar issues more than once, it may be advisable to have your device checked for malware, unauthorized software, or network vulnerabilities. For additional guidance on staying safe online, please visit: [https://help.kijiji.ca/helpdesk/safety/suspicious-emails](https://help.kijiji.ca/helpdesk/safety/suspicious-emails) We understand this situation is frustrating and sincerely regret any inconvenience it has caused. Thank you for your understanding and cooperation in helping us maintain a safe marketplace.
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
Virtual Private Networks (VPNs) or proxy software
Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
Mobile device settings like Apple’s “Private Relay” or private browsing location masks
Ad blockers, strict firewall rules, or pop-up blocking software
“Safe Browsing” features within certain antivirus programs
Outdated web browsers
Steps to Restore Your Access and Post Successfully:
Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing.
Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
(Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
I started having the exact same issue. Lately, I started worrying about ad tracking, so I changed from Chrome/Safari to Firefox with all privacy options toggled on, I created a new email with a service provider that claims that doesn’t allow ad tracking, craeted an alias there, and then I changed my email on Kijiji to a new one. I do use VPN while working, so there’s also that, but the VPN is for Montreal, not for out of country.
But twice I had requested help here, and got blocked immediately, without any information or anything! My wife tried using her account to request help as well, but the same thing happened to her! Luckily she still has access to her kijiji account, but I still dont.
What is annoying to me is that there is no verification attempt - I could very easily send my information to confirm my identity, or verify my identity using interac verify (what’s the point of having that if it’s not used?), but that option is not even given. Actually, not even an explanation. I think that when we select to change emails, there should be a warning that such a thing could happen! I don’t use Kijiji very often so it’s not a huge loss, although I’m sad that my perfect 5 star rating is gone - but this is easy to recover. I just think that treating people like this, without not even an email saying “you are banned”, is very user-unfriendly. I understand that you’re protecting the community from scammers, but I am part of this community, and a hint of cordiality would go a long way - I wouldn’t keep trying to request for help, I would have just understood whta is happening, created a new account and moved on.
I’m annoyed that I have to rely more and more on Facebook Marketplace, which is the worst offender when it comes to ad tracking, but at least that has never happened to me there.
I am sorry to hear you are experiencing some issues accessing your account Miguel, I can certainly look into the account issues, I will require further information regarding your account issue. I will send you a DM so I can obtain further account information.
