Hi my Ad expired and I paid to repost, but I was asked to pay again to activate it, can someone help me please?
I am sorry to hear the ad got stuck in a pending status, thank you for letting us know right away. I have gone ahead and reinstated the ad, it is now back live on our site.
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Thank you for the lightning fast response Rob!
Hi.
I have same situation. I have been changed over 32 dollars for posting a basic junk, money was collected of my card and add still wasn’t active. I had to pay another eleven dollars and change to have this add visible.
Another thing how is it even possible that there is no direct contact form if you take money for your adds, just some super awkward forum that is almost impossible to find and requiring three logins to finally ask about where my money went gone??
Mike.
I’m sorry to hear the ad did not activate when purchasing the Visibility Package, forcing you to purchase the listing fee. Thank you for bringing this to our attention right away Mike, I have gone ahead and refunded the listing fee amount of $11.24 back to the original form of payment. Please allow up to 3 business days for the refund to fully reflect.
Hi.
No need to be sorry, and thank you for your assistance Rob.
I think this is first time to be able to contact someone from Kijiji team. Might not have second chance any time soon I would like to ask if there will be added functionally to the application it self, and leave some friendly feedback at the same time.
As of now to give a feedback to seller I literally had to disable Kijiji app on the phone and log in to web browser to do that. Application doesn’t allow for leaving feedback and if it is enabled on the phone than web browser opens up phone app automatically and leaving in closed loop unaware user unable to leave seller feedback.
Another thing is my current situation with paid services. It will be great to have some access to help desk directly from application it self instead the hoops required and chasing someone over some forum like online platform. It simply looks very unappealing to someone looking for eBay like professional platform when they spent their hard earned money.
At this point there could be a different set of menus and options for someone who is willing to pay for Kijiji services that would be more refined and more straight forward in user experience…
Best Regards.
Michal Utracki.
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Hey Again Guys.
Seems like I become frequent visitor here in this help desk forum..
Thank you again for help with that “pending” payment thing, it was sorted out by Rob quite qiuckly.
Unfortunately I kept that add only for 2 or 3 days and I have canceled out. The item posted had no interest and I had it scrapped as it was occupying lot of space.
What i wanted posted next was my old car parts sitting in closed for years, and I made new post in same category. I though that ~32$ cad will be still there drom previous add but it seems I have to pay again for this add.
Kijiji popup was saying add will cost ~ 50 cents or something like this a day, but it cost me over 10$ a day. I see no credit ti my account for unused add time for the money I have paid.
I gues something to have fixed as well. A specially Kijiji asks for money even private adds just if they are in particular category.
Mike.