Can’t sign in it says signed out because of unusual activity

My Kijiji Account Login Issues & Account Restrictions | Kijiji Help
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Signing in on the website was automatically signing me out.Can’t sign in it says signed out because of unusual activity

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This happened to me this week too after I changed my e-mail address. It’s been days without a response from anyone, and the AI chatbot is beyond unhelpful.

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Hi @Whitney

I’ve sent you a private message with more information about your account

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Hi @Justin_W

I’ve sent you a private message with more information about your account

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Hello, I cannot log in to my account. When I try to sign in, I receive the following message:

“You’ve been signed out due to unusual activity. Contact us if you think we made a mistake.”

Could you please help me restore access to my account? Thank you.

1 Like
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Hi @Roman_Khomenko

Thanks for reaching out.

I’ll be sending you a private message shortly with more information regarding your account and the next steps.

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Can’t sign in too, says signed out because of unusual activity

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Hi @Danilo

I’ve sent you a private message with more information about your account

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Hello, I am having the same challenge. maybe because I have not signed into my account for years. I need some help.

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Hi @Henry1

I’ve sent you a private message with more information about your account

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Hi @REBAUDIERES

I’ve sent you a private message with more information about your account

19

Hello,

I’m having the same issue as well. It is the first time in while I used the account but it’s quite frustrating.

Thank you

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Unfortunately our records indicate that your account has not been used in several months, or longer and may have been compromised and become vulnerable to be used for fraudulent activity. While this may appear to have originated on Kijiji, it is typically the result of external data breaches where login credentials are exposed. You may wish to check whether your email or password has been involved in a known data breach by visiting “Have I Been Pwned.” Please note that recently discovered breaches may take time to appear. Unfortunately, due to the nature of these incidents and to protect both you and the wider Kijiji community, the account has been permanently suspended. Accounts that have been inactive for an extended period or compromised in this way cannot be restored under any circumstances.

To continue using Kijiji, you will need to create a new account using a different email address: [ How to Register on Kijiji - How-To Guides & Tutorials - Community Connect ] Before doing so, we strongly recommend the following: * Ensure you are using the latest version of the Kijiji app or your web browser * Use a secure device that supports current software updates * Create a strong, unique password that is not used on any other platform * Make sure you are not using a VPN or other forms of Privacy Protections when creating your new account. If you have experienced similar issues more than once, it may be advisable to have your device checked for malware, unauthorized software, or network vulnerabilities. For additional guidance on staying safe online, please visit: [https://help.kijiji.ca/helpdesk/safety/suspicious-emails](https://help.kijiji.ca/helpdesk/safety/suspicious-emails) We understand this situation is frustrating and sincerely regret any inconvenience it has caused. Thank you for your understanding and cooperation in helping us maintain a safe marketplace.

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I have the same issue!

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I am very sorry for the confusion the account issue may have caused you Pegah. Unfortunately we encountered some technical difficulties with the IP the account was being accessed on, causing the account to be placed on a temporary hold. If you are currently on a VPN, please disable the VPN prior to accessing Kijiji and that will remove the hold on the account and allow you to access the Kijiji platform.

Best Regards,

Rob

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Thanks, but I am not using any VPN.

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Thank you for letting me know, are you by any chance currently outside of Canada or using some type of ad blocker software?

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I was travelling but I am back since a week ago. however, I used the app when I was travelling, is it because of that? and if it is how can I remove the restriction?

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Now my account is back, but all my chats are deleted. Why is that?

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When trying to sign in, I also get the error “You’ve been signed out due to unusual activity. Contact us if you think we made a mistake.” Is there anything I can do?