Have you suddenly found your Kijiji account locked or suspended, even though you haven’t broken any marketplace rules? If you frequently log in using bookmarks, browser history, or old emails, you might be accidentally triggering our automatic security filters.
Here is a look at why this happens and how you can fix it in under two minutes.
The Root Cause: The “New Account” Loop
When you first register for a Kijiji account, you receive a unique, one-time link in your email to confirm your identity and activate your profile.
If you save that specific activation link as a bookmark, or if your web browser automatically saves it in your search history, clicking it later tells our system: “Hey, I want to create another brand-new account right now.”
Because our security filters are designed to stop malicious bots from spamming the platform with multiple account creations at once, the system flags this repetitive behavior and automatically blocks the account to protect the network.
How to Prevent Getting Blocked
If an agent has just unlocked your account, follow these three quick steps to ensure it stays active:
-
1. Clear the Old Links: Go into your browser bookmarks and history, and delete any old Kijiji login or registration links.
-
2. Always Start Fresh: Instead of clicking an auto-populated link from your history menu, manually type www.kijiji.ca into your browser address bar when you want to visit the site. Once there, use the official “Sign In” button at the top right of the homepage.
-
3. Update Your Web Browser: Outdated browsers can cause cache glitches that reload old page events automatically. Ensure Google Chrome, Safari, Firefox, or Edge is updated to the latest version.
Need More Help?
If you have cleared your browser links and are still experiencing issues accessing your profile, please reach out to our support team directly through the official Kijiji Help Center. We’re always happy to help get you back to buying and selling safely!