I Received a Kijiji Email About an Ad I Didn’t Post — What Should I Do?
If you receive an email from Kijiji confirming that a new ad was posted, but you did not create it, your account may have been accessed without your permission.
This can happen if your login credentials were compromised. It is important to act quickly to secure your account.
What This Means
An unexpected posting confirmation email may indicate that:
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Someone else has accessed your Kijiji account
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Your password may have been compromised
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Your account is being used without your permission
This activity may be an attempt to misuse your account or defraud users.
What to Do Immediately
If you did not post the ad, take the following steps right away:
1. Sign in to your account
Go to Kijiji and sign in to your account as soon as possible.
2. Change your password
Update your password immediately to prevent further access.
To reset your password:
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Click Sign In at the top right of the page
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Select Forgot your password?
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Follow the instructions sent to your email
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Create a new, secure password
The password reset link is valid for 15 minutes. If it expires, request a new link.
3. Review your account activity
Check your account for:
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Ads you did not create
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Changes to existing listings
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Unusual edits or messages sent from your account
4. Remove unauthorized ads
Delete any listings you did not post or approve.
Why This May Have Happened
Account access issues typically occur for one of the following reasons:
Phishing
You may have entered your login details on a fake website that looks like Kijiji.
These fraudulent sites are designed to steal usernames and passwords.
Password reuse or data leaks
If you use the same password across multiple websites, your login information may have been exposed in a data breach elsewhere. Scammers often reuse stolen credentials to access other accounts.
How to Keep Your Account Secure
Use a unique password
Make sure your Kijiji password is different from:
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Your email account
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Banking or financial accounts
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Other online services
Be cautious of phishing emails
Kijiji will never ask you to provide your password through email or text message.
Always verify that you are on the official website:
Avoid suspicious links
Do not click links in unexpected emails. Instead, go directly to the website by typing the address into your browser.
Important Security Tip
If your Kijiji account may have been compromised, it is strongly recommended that you also change the password for your email account. Email access can be used to reset passwords on other services.
Frequently Asked Questions
Can someone post ads without my permission?
Yes, if they gain access to your account, they may be able to post or modify ads.
What should I do if I see ads I didn’t create?
Delete them immediately and change your password to secure your account.
How did someone get into my account?
Most commonly through phishing scams or reused passwords from other services.
Should I contact Kijiji support?
Yes, if you notice ongoing unauthorized activity or are unable to regain control of your account.
Stay Vigilant
If you receive unexpected emails about account activity, act quickly. Changing your password and reviewing your account are the best ways to prevent further unauthorized use.