Kijiji may temporarily restrict accounts or ads when VPN usage or foreign network activity is detected and assessed as high risk. Users are encouraged to access the platform in a stable, transparent manner that reflects their actual location and ability to complete transactions.
To help protect users and maintain a safe marketplace, Kijiji uses advanced detection systems designed to identify fraud, spam, and abusive activity. These systems may, in some cases, temporarily restrict accounts or ads when unusual or high-risk network activity is detected.
VPN and Network Use?
Using a VPN or accessing Kijiji from outside of Canada may result in temporary account restrictions or ad suspensions. This can occur because certain VPNs or foreign networks are associated with higher security risks or suspicious activity patterns.
Please note:
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Not all VPNs or foreign networks will cause issues.
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Restrictions are typically triggered only when a network is flagged as high-risk or potentially vulnerable.
Recommended Usage
Trustworthy buyers and sellers are generally expected to access Kijiji without using VPN services. Exceptions may apply in cases where VPN usage occurs unintentionally, such as on corporate devices or managed work environments.
Travel Outside Canada?
If you are travelling outside of Canada, you may still access your account; however, you should ensure that:
- You are able to complete transactions as required (e.g., communication, fulfillment, or delivery arrangements).
- Your account activity reflects genuine and reliable marketplace participation.
Accounts showing activity inconsistent with normal usage patterns may be subject to additional verification or temporary restrictions.
Purpose of These Measures
- Protect users from fraud and scams
- Reduce spam and abusive behaviour
- Maintain trust and integrity across the platform
What to do if you cannot log in
If you believe your account was temporarily locked due to VPN usage or network-related security detection, please contact our Support Team. In your message, include the subject line or first line: “I cannot login”
Once your request is received, our team will review your account status in line with Kijiji’s Trust & Safety policies. If the Trust & Safety review determines that the suspension or restriction was correctly applied, the account will not be reinstated or added to any safe-listing exceptions.