I have paid for an ad, but I do not see my ad anywhere. The completion of the order is in my space. I only see two inactive ads that I previously worked on, but when I click to activate, it is asking me to pay again. What do I need to do? Is there customer service to handle it?
Hi @John4
I’ve sent you a private message regarding your ad/account so I can assist you further. Please check your inbox when you have a moment, and I’ll be happy to help.
1 Like
hi i don’t see my ad anymore
I paid for an ad that dosent appear, can you fix it
I paid for an ad and was sent a link in email to edit it and it was live, the link is broken, the ad is not up, its been 3 days
Hi @Sameer
I verified and can confirm that your ad is live and correctly being promoted at the top of the category :
For the Top Ad feature, a 2nd copy of your ad is created and shows in the Top Ad section located at the top of the category’s pages. However, if there are more than 5 ads in the category that also have the Top Ad Feature, the ads will rotate evenly each time the page is refreshed to ensure equal visibility. Please note however that this feature does not effect where your original ad is in the category pages
See here for the details of the Top Ad Feature:
I understand how concerning it is when you’ve paid for an ad and can’t find it.
I checked your account and can confirm that your ad is currently live and active.
Please note that if you edit your listing, it may temporarily move to an inactive status while it’s reviewed by our moderation team to ensure it continues to comply with our policies. Once the review is complete, it will automatically become active again if no issues are found.
If you’re still unable to locate your ad, please let us know and we’ll be happy to take another look.
Hi Hassan,
When I searched , I didn’t see my ad in search results.
I tried multiple times.
Also I am hardly getting any replies this time. So please look into it.
Hi, I paid for an ad and I got the confirmation receipt and an email saying that my ad is live but I cannot find it anywhere on my account. It is not pending or inactive or active.
I reviewed your account and your ad was removed for violating our pet posting policy
At this time, American Bullies are not permitted to be listed on Kijiji under our Pets Posting Policy, which is why the listing is unavailable.
You can review our Pets Posting Policy here:
I can confirm that the transaction was refunded! Please allow up to 5 business days to reflect on your card. If you have any other questions, please let me know.
Hi @Sameer
I reviewed your listing and can confirm that it is live and appearing correctly.
In fact, because you’ve purchased the Top Ad feature, a copy of your listing is currently displayed at the top of the category. Your original listing is also appearing near the top of the search results, so your ad is receiving excellent visibility.
While I understand you’re not getting as many replies as you’d hoped, there are no issues with your ad’s visibility or placement.
1741794828 ad # Seem to be charged for it, but it is not in active nor pending. Is it being refused? Will I automatically get my fee back? Is an explanation not in order for whatever machine denial you operate?
Thanks for reaching out to us. I’m very sorry to hear that your ad was removed! I’m pretty sure this isn’t what you thought would happen, so let’s get it back up on the site so you can sell your items.
I’ve taken a look, and it seems your ad was deleted from Kijiji by accident. I’ve since reactivated it and I’ve taken the liberty to bump your ad back up to the top of the first page. It’s now live on our website!
Once again, I’m sorry for this inconvenience. I hope this info has been helpful, and on behalf of Kijiji, happy selling!
1 Like