New account unable to post ads — "There was an issue posting your ad, please contact Customer Service" error

My Kijiji Account Login Issues & Account Restrictions | Kijiji Help
1

Hi, I’m Tony Yang. I have a new Kijiji account and I’m unable to post ads.

On October 16, 2026, I tried to post my first ad (a KitchenAid K400 blender, CA$80, in Buy & Sell). When I submitted, Kijiji showed the error “There was an issue posting your ad, please contact Customer Service” and redirected me to the homepage. No ad went live and no draft was saved. The same error happens for any ad I try to post.

I’m a legitimate private seller (I also sell on Facebook Marketplace). Could the Customer Service team please review my account and lift this posting restriction?

@Rob @Hassan @Kijiji.Admin

2

Hello @Tony_Ynag

Thank you for bringing your inability to use your account to our attention.

We’ve identified a potential configuration issue with your account, and I want to assure you that we’re taking immediate steps to resolve it.

I understand how crucial your account is to you, and I apologize for any inconvenience this may have caused. Please know that we’re treating this matter with the highest priority.

Here’s what I’m doing to help:

  1. I’ve submitted an urgent request to our specialized technical team to address this issue.
  2. I will personally follow up with you within the next 72 hours to provide an update on our progress.

If you’d like more immediate information, our Live Chat support will be available tomorrow morning to give you the latest status on your case.

We truly appreciate your patience and understanding. Rest assured, we’re committed to getting your account back up and running as quickly as possible.

If you have any questions or concerns in the meantime, please don’t hesitate to reach out.

Thank you for your continued trust in our service.

3

We regret to inform you that, following a thorough review of your account activity, we have made the decision to permanently restrict your access to the platform.

Maintaining a safe and trustworthy environment for all users is a top priority. As part of this commitment, we enforce our policies consistently and take action where serious violations are identified. Our review found that your account was in breach of our Ad Reply Code of Conduct and Posting Policies, including activity that meets our criteria for fraudulent behavior.

Due to the severity of these violations, all accounts associated with this activity have also been suspended.

Please note that this decision is final, and we will not be able to reinstate your account or support the creation of new accounts in the future.

For further information on our policies, please refer to:

Ad Reply Code of Conduct: