I, like many others here have encountered the same problems when starting a new account and not being able to post with getting the same error, there was an issue with your post, contact customer service.
I’ve seen Rob’s responses and checked them all off. So, I add this information here.
Virtual Private Networks (VPNs) or proxy software - VPN is not turned on
Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser) - VPN is not turned on nor set to any privacy modes
Mobile device settings like Apple’s “Private Relay” or private browsing location masks - Using PC
Ad blockers, strict firewall rules, or pop-up blocking software - No ad blockers installed, no firewall rules, no pop up software nor add blockers installed
“Safe Browsing” features within certain antivirus programs - No antivirus programs
Outdated web browsers - Firefox is updated
Steps to Restore Your Access and Post Successfully:
Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device. - No VPN’s
Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing. - No VPN’s
Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version. - Locations is set to my location
Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change. - Logged in twice as suggested and closed browser, restarted browser, logged in twice again, closed and restart browser. Logged back in. Still unable to post
(Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Nothing suggested above works. Looking for other suggestions or maybe it’s a back end issue? Thanks in advance.
Thank you for reaching out and letting us know you have adjusted your device.
We sincerely apologize for the inconvenience you’ve experienced .
We understand how frustrating it can be when things don’t work as expected, and we appreciate your patience.
I’ve carefully reviewed your account and found that the cause of the problem blocking your access is now corrected.
First make sure that your Kijiji Application and/or your Webbrowser are updated to the most current version.
Many issues are caused by out of date software.
Unfortunately, VPN connections can make it significantly more difficult for our systems to verify account activity and maintain the safety of the platform.
As a result, some VPN connections may be restricted or may interfere with account access and functionality.
Please disable this or use a device that does not have them installed if you continue to have issues.
Log out of your Kijiji account
Log back in
NOTE: If you are not able to log into Kijiji - power cycle your device - power off - power on Login.
This will refresh your connection to Kijiji and give you the best chance for no problems when you log in.
There are some issues which may not show up until you attempt to post or edit your first ad.
If you run into any more problems or have any questions at all, don’t hesitate to contact us.
We’re here to help and want to make sure you’re completely satisfied with your Kijiji experience.
Please take a few moments to review our policies before your respond to or post and ad as they do change regularly to meet new conditions.
Thank you so much for your patience and for bringing this to our attention. We truly value you as a customer and appreciate your understanding.
If you have any more questions or concerns in the future, please don’t hesitate to contact us – we’re just a message away.
Wow. Thanks for your reply “Moon-Moon”. If you read my original post, I did mention that my browser is up to date and I was not using a VPN. And I have logged in and logged out multiple times. But thank you for your canned response.