Hello,
For the past month, I have received no response to the messages I send to sellers. After checking with a friend, it appears that my messages are not being delivered; as a result, sellers have no way of knowing that I am trying to communicate with them.
Is there a solution, or should I close my Kijiji account, which is completely useless if I cannot communicate with other users?
Hi @Kojojo
To help troubleshoot this, I replied to one of your ads with a “TEST” message.
Could you please check whether you received it? If you did, please reply to the message so we can confirm that your messaging is working properly.
Once you’ve replied, I’ll be able to determine whether there’s an issue with your account or if the messages are being delivered successfully.
Hi Hassan,
I received your message. I also got an email notifying me that I had received a new message (yours).
In fact, I seem to be receiving incoming messages without any issues; it’s the outgoing messages that are all blocked, which prevents me from communicating with other users.
So I’ll try replying to you via the Kijiji messaging system to see if you receive my message.
Thanks for helping me resolve this issue.
Hi Hassan
Just a quick note to confirm that I replied to you over four hours ago on Kijiji messaging. I also followed up with you about 10 minutes ago. Have you received my messages? If not, have you been able to identify the source of the problem and how to fix it?
I am not getting any replies from sellers to my messages in chat. Either My messages are not being delivered to sellers Or I am not receiving replies from sellers. Please check my account. This has been the case for several months now.
When I send messages to sellers I do get green “send successfully” notification but never get any reply back from sellers to my chats. Please fix this asap.
Our records indicate that your account has not been used in several months, or longer and may have been compromised and become vulnerable to be used for fraudulent activity. While this may appear to have originated on Kijiji, it is typically the result of external data breaches where login credentials are exposed. You may wish to check whether your email or password has been involved in a known data breach by visiting “Have I Been Pwned.” Please note that recently discovered breaches may take time to appear. Unfortunately, due to the nature of these incidents and to protect both you and the wider Kijiji community, the account has been permanently suspended. Accounts that have been inactive for an extended period or compromised in this way cannot be restored under any circumstances.
To continue using Kijiji, you will need to create a new account using a different email address: [https://help.kijiji.ca/helpdesk/basics/how-do-i-register\] Before doing so, we strongly recommend the following: * Ensure you are using the latest version of the Kijiji app or your web browser * Use a secure device that supports current software updates * Create a strong, unique password that is not used on any other platform * Make sure you are not using a VPN or other forms of Privacy Protections when creating your new account. If you have experienced similar issues more than once, it may be advisable to have your device checked for malware, unauthorized software, or network vulnerabilities. For additional guidance on staying safe online, please visit: [https://help.kijiji.ca/helpdesk/safety/suspicious-emails](https://help.kijiji.ca/helpdesk/safety/suspicious-emails) We understand this situation is frustrating and sincerely regret any inconvenience it has caused. Thank you for your understanding and cooperation in helping us maintain a safe marketplace.