When completing a sale on Kijiji, you can close your listing using either the desktop website (Kijiji.ca) or the official Kijiji mobile app. However, please be aware that the two platforms handle deleted/sold ads differently. This discrepancy impacts your ability to reactivate a listing if a deal falls through or a transaction is cancelled.
Understanding these differences will help you choose the best method for managing your listings and avoiding accidental permanent deletions.
Technical Discrepancy Overview
The data does not sync symmetrically between the web and app history folders for restoration purposes. If you close a listing on the desktop website, you will lose the self-service capability to restore that specific ad on both the web and the app.
| Feature / Action | Kijiji Desktop Website (Web) | Kijiji Mobile App |
|---|---|---|
| Action Taken | Deleting the listing entirely | Marking the listing as “Sold” |
| Where it goes | Permanently removed from user dashboard | Moved to the “Sold” tab under Listings |
| Self-Service Restoration |  No |
Yes |
| Requires Moderator Help | Yes | No |
Detailed Breakdown of Platforms
1. Kijiji Desktop Website (www.kijiji.ca)
Closing a listing on the web platform acts as a permanent deletion from the user interface.
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The Limitation: Once an ad is deleted on the web, you cannot place it back online yourself if the buyer backs out.
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The Solution: To recover a listing deleted via the website, you must contact a Kijiji Support Moderator to manually restore and reactivate the ad on your behalf.
2. Kijiji Mobile App
Closing a listing on the mobile app utilizes a archive system.
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The Advantage: When you use the app to mark an item as “Sold,” the data is saved under your profile history.
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The Solution: If a transaction falls through or a buyer cancels at the last minute, you can easily navigate to your app profile, locate the ad under your Listings > Sold tab, and un-mark it to place it back live instantly without contacting support.
Best Practice Tip: If you are dealing with high-demand items or buyers who have not yet picked up the item, it is highly recommended to use the Kijiji Mobile App to mark the item as sold. This protects your listing data and gives you the flexibility to instantly republish the ad if the transaction fails.