Image Upload Errors and Compatibility Issues
If you are having trouble uploading images to Kijiji, the issue is usually related to file size, format, device permissions, or browser compatibility. Follow the troubleshooting steps below to resolve common upload errors.
Image Size and Dimension Requirements
Please ensure your images meet the following requirements:
- Maximum file size: 15 MB per image
- Bitmap images: maximum 4 MB
- Minimum dimensions: 300 × 300 pixels
- Maximum dimensions: 6500 × 6500 pixels
Supported Image Formats
Kijiji supports the following file types:
- JPEG
- PNG
- GIF (animated GIFs are not supported)
- BMP
If your image is in another format, convert it to one of the supported types before uploading.
Browser and Device Troubleshooting
If uploads fail, try the following:
- Disable ad blockers, antivirus, or firewall software temporarily
- Ensure you are using the latest version of your browser
- Chrome and Firefox are recommended for best performance
- Try switching to a different browser if issues persist
Kijiji App Permissions
If you are using the mobile app:
- Ensure Kijiji has permission to access your photos
- Enable all required app permissions in your device settings
- Make sure notifications and media access are enabled
HEIF / HEIC Image Upload Compatibility
High-quality HEIF/HEIC images are supported differently depending on the platform:
| Platform / Operating System | Access Method | Status | Notes / Known Issues |
|---|---|---|---|
| Apple iOS | Kijiji Mobile App |  Supported |
Works as intended. |
| Apple iOS | Mobile Web Browser | Supported |
Works as intended. |
| Google Android | Kijiji Mobile App | Supported |
Works as intended. |
| Google Android | Mobile Web (Chrome) |  Not Supported |
Upload errors are likely to occur. |
| macOS (Mac) | Desktop Web (Chrome) |  Partial |
File may appear in the window but cannot be selected. |
| Microsoft Windows | Desktop Web (Chrome) | Not Supported |
Image files may fail to appear entirely. |
If you are using HEIC files and experiencing issues, convert images to JPEG or PNG before uploading.
Key Takeaway
Most image upload issues are caused by file size limits, unsupported formats, or HEIC compatibility restrictions. Converting images to JPEG or PNG and ensuring correct dimensions will resolve most problems.