Consumer Protection Agencies

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Consumer Protection Resources in Canada

If you believe you have been the victim of fraud, misleading business practices, identity theft, or another consumer-related issue, you may wish to contact the appropriate consumer protection authority in your province, territory, or at the federal level.

Consumer protection agencies can provide information about consumer rights, investigate certain complaints, offer dispute resolution services, and help consumers understand available options.

When Should I Contact a Consumer Protection Agency?

You may wish to contact a consumer protection authority if:

  • You believe you have been the victim of a scam or fraud

  • A business has made misleading claims or representations

  • You have concerns about a consumer contract or purchase

  • You are experiencing issues related to identity theft

  • You would like information about your rights as a consumer

Depending on the nature of the issue, you may also wish to contact your local police service, financial institution, or another regulatory body.

Federal Consumer Protection Resources

Canadian Anti-Fraud Centre (CAFC)

The Canadian Anti-Fraud Centre collects information on fraud and cybercrime and provides resources to help Canadians recognize, report, and prevent scams.

Competition Bureau Canada

The Competition Bureau helps protect consumers and businesses by promoting a competitive marketplace and addressing misleading advertising and deceptive marketing practices.

Financial Consumer Agency of Canada (FCAC)

The Financial Consumer Agency of Canada provides information and resources related to financial products, services, and consumer rights.

Provincial and Territorial Consumer Protection Agencies

Consumers can also contact the consumer protection authority in their province or territory.

Federal Level

Canadian Anti-Fraud Centre (CAFC)

Competition Bureau Canada

Financial Consumer Agency of Canada (FCAC)

Alberta

Service Alberta - Consumer Contact Centre

British Columbia

Consumer Protection BC

Manitoba

Consumer Protection Office

New Brunswick

Financial and Consumer Services Commission

Newfoundland and Labrador

Service NL - Consumer Affairs

Northwest Territories

Consumer Affairs, Department of Municipal and Community Affairs

Nova Scotia

Access Nova Scotia - Consumer Protection Division

Nunavut

Consumer Affairs, Department of Community and Government Services

Ontario

Consumer Protection Ontario

Prince Edward Island

Consumer Services, Department of Justice and Public Safety

Quebec

Office de la protection du consommateur (OPC)

Saskatchewan

Consumer Protection Division, Financial and Consumer Affairs Authority

Yukon

Consumer Services, Department of Community Services

Reporting Fraud or Marketplace Scams

If you believe a transaction on Kijiji may involve fraud, we recommend:

  1. Ending communication with the suspected scammer.

  2. Contacting your financial institution if money or banking information has been shared.

  3. Reporting the incident to the appropriate consumer protection or law enforcement authority.

  4. Reporting the account or listing to Kijiji.

Need More Help?

Consumer protection laws and complaint processes vary across Canada. For the most up-to-date information, contact the consumer protection authority responsible for your province, territory, or the federal government.