Cannot login anymore

Ask the Community
1

I posted an ad, tried to respond to someone a day later and now my account has been deactivated. I’ve tried resetting the password and it will not send me a verification code. I’ve now had to set up another account. How can I unlock my previous one! Thanks

2

Hello @Kelmef

Welcome to Community Connect.

Thank you for reaching out regarding your account access issue. I understand how frustrating this can be, and I’m here to help.

I’ve checked your account and there is nothing on our end preventing you from logging in.

If you are outside of Canada, we are unfortunately unable to restore access at this time.
If you are inside Canada, please continue below.

Before further troubleshooting, please fully power off your device (confirm you see the power-off screen), leave it off for 15 seconds, then power it back on and try logging into Kijiji again.

If the issue involves the new Two-Factor Authentication:

  • you must have access to the email registered to the account in order to log in
  • the code times out after 15 minutes
  • if you try too many times your account will be locked - try again in an hour
  • Check Remember this Device and you will not receive the code again until your settings
    are deleted or reset.

We find that 2FA issues are usually caused by one of two common, easily fixable glitches. Please review the solutions below:

1. Copying and Pasting the Code
	The Issue: Copying and pasting the 2FA code often accidentally includes hidden spaces or extra
		characters, which causes the verification to fail.

	The Solution: Please manually type the code into the verification fields instead of pasting it.

2. Using an Alternate Email Address
	The Issue: If you manage multiple accounts, your browser's auto-fill or auto-login feature might be
		 attempting to sign you in with a different email address than the one you are checking for the code.

	The Solution: Clear the login fields and manually type your email address and password to ensure you are
		 logging into the correct account.

If you receive an error message that starts with or contains 429, this indicates too many login attempts and your account is temporarily locked. Please stop attempting to log in and wait at least 2 hours before trying again (overnight is recommended).

Additional troubleshooting steps to try:

Automatic Login Data
Saved login details may be corrupted. Clear the username and password fields and manually re-enter your email address and password.

Incorrect Credentials
The password you are entering may be incorrect.
While we’re unable to reset it on your behalf, you can follow the step‑by‑step instructions provided in these articles:

Please note passwords are case-sensitive.

App vs. Browser Access
If you’re using the Kijiji app, try logging in through a mobile browser instead (Chrome, Safari, or Internet) by visiting www.kijiji.ca
.
If login works in the browser but not the app, the issue is likely app-related.

Desktop Alternatives
Desktop users can try logging in on a mobile device or using Private/Incognito browsing:

Chrome/Edge: Ctrl + Shift + N

Safari: Control + click an open tab and select Private

Other browsers: Right-click an open tab and select Private browsing

If you continue to experience issues after trying these steps, please reach out and we’ll be happy to assist further.