This is a new account because my 10 yr+ old account is not allowed to send or receive messages for some reason. Can still post ads though.
I contacted the Kijiji support email 11 days ago and have not gotten a response
I was trying in app, logged out and back in. deleted the app, reinstalled and logged back in. Tried in browser, no dice. Created this account, messages work. Tried to send my old account a message, cant.
Its as if my main account was banned from messaging, but ive never had an issue, always been polite. carried almost 5 stars, and thats only because of one guy years ago that somehow gave me a bad review for something I never agreed to buy.
Not sure what the issue is but I have listings up with my new account that id much rather have on the old account. It means something when youre looking at someone’s listing and they’ve held the account for over a decade with good reviews.
I am sorry to hear you are experiencing some issues communication through Kijiji James, I will do my best to assist you in having this issue resolved.
Now I have reviewed the account and I can assure you, the account is in good standing, so all messages to and from the account are flowing without any issues.
Now I have reviewed your message history and I am seeing that your most recent reply occurred on Wednesday July 22nd in regards to your “Fender '68 Custom Deluxe Reverb” Posting and the buyer did receive your reply. Can you provide me further details regarding the messaging issue? Are you encountering some type of error message?
I said in the post, though obviously not clear, that this account im posting from is the new account. I only just created it to try and see if it was my original account or Kijiji with the trouble. Am I able to direct message you accoung details for the other account? (Email address for the acct, any validation information youd need, etc)
Thank you for getting back to me and providing me with the email address James, I am going to send you a DM and erase your topic post to protect your account’s email from being viewed and we can start the troubleshooting process.
