Why You May Not Be Getting Your Password Reset Emails
If you’re trying to reset your password or update your email on Kijiji and aren’t receiving the email, there are a few common reasons this can happen.
1. Check Your Spam or Junk Folder
Password reset and account emails can sometimes be filtered by your email provider. Before trying anything else, check:
- Spam folder
- Junk folder
- Promotions or Updates tabs (for Gmail users)
If you find the email there, mark it as “Not spam” to improve future delivery.
2. Email Delivery May Be Blocked by Preferences
If you previously unsubscribed from Kijiji marketing emails, this may also affect your ability to receive certain account-related messages, including:
- Password reset emails
- Email change confirmations
- Account notifications
In some cases, opting out of marketing communications can impact transactional email delivery settings tied to your account.
3. Re-Subscribe to Kijiji Emails
If you opted out and now want to receive emails again, you can re-enable communications by updating your email preferences.
Go to the official instructions here:
4. Verify You’re Using the Correct Email Address
Make sure the email address entered on the password reset page matches the one associated with your account. Small differences (extra characters, old email accounts, or typos) can prevent delivery.
5. Wait a Few Minutes and Try Again
Email delivery can sometimes be delayed due to:
- High traffic volume
- Email provider filtering delays
- Temporary system processing
Wait a few minutes before requesting another reset email.
Still Not Receiving Emails?
If you’ve checked spam folders, confirmed your email address, and re-enabled communications but still aren’t receiving messages, your email provider may be blocking automated messages.
In that case:
- Try using a different email address
- Contact support through the Kijiji Help Centre on Kijiji
Summary
Missing password reset emails are usually caused by spam filtering, email preference settings, or incorrect email entry. Checking filters and updating your email preferences typically resolves the issue quickly.