How to Protect Your Dealer Central Account
Keeping your Dealer Central account secure is essential for protecting your dealership’s inventory, customer information, and business operations.
Cybercriminals may attempt to gain access to your account through phishing emails, fake login pages, or fraudulent websites designed to impersonate trusted organizations. Understanding how these scams work can help you recognize threats and protect your account.
What is phishing?
Phishing is a type of online fraud in which scammers attempt to steal sensitive information by pretending to represent a legitimate organization.
Phishing attempts commonly target:
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Usernames and passwords
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Account credentials
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Credit card information
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Banking details
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Security verification codes
These attacks often arrive through email but may also appear in text messages, social media messages, or fraudulent websites.
What is spoofing?
Spoofing occurs when a fraudster creates a fake website, email, or online identity that closely resembles a legitimate business.
Spoof websites may imitate:
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Company branding
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Logos
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Login pages
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Domain names
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Employee signatures
The goal is to convince users that they are interacting with a trusted organization.
Common Signs of a Phishing Attempt
Urgent or Alarmist Messages
Fraudsters often attempt to create panic or pressure users into acting quickly.
Examples include:
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“Your account has been disabled. Reset your password immediately.”
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“Your account will be permanently deleted unless you verify your information.”
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“You’ve qualified for a special promotion. Confirm your account details now.”
If a message demands immediate action, verify its authenticity before responding.
Requests for Confidential Information
Kijiji will never ask for sensitive account information through unsolicited emails.
Never share:
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Passwords
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Verification codes
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Credit card details
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Banking information
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Login credentials
If you receive a request for this information, treat it as suspicious.
Poor Grammar, Spelling, or Formatting
Many phishing emails contain:
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Spelling mistakes
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Unusual wording
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Generic greetings
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Inconsistent branding
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Poor formatting
While some scams are sophisticated, these warning signs remain common indicators of fraud.
Suspicious Email Addresses
Always verify the sender’s email address.
Official Kijiji communications may originate from:
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@kijiji.ca
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@marketing.kijiji.ca
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@kijijileads.com
Be cautious of addresses such as:
Fraudsters frequently use lookalike domains to appear legitimate.
How to Identify a Fake Dealer Central Website
Before entering your username or password, always verify the website address in your browser.
Official websites include:
Verify the URL Carefully
Fraudulent websites often use addresses that closely resemble legitimate domains.
Examples of suspicious URLs include:
Always review the complete domain name before signing in.
Look for HTTPS
A secure website should include:
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“https://” at the beginning of the URL
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A lock icon displayed in your browser
While HTTPS alone does not guarantee a website is legitimate, the absence of HTTPS is a major warning sign.
Verify Links Before Clicking
If you receive an email containing a link:
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Hover your cursor over the link without clicking.
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Review the destination URL that appears.
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Confirm the destination matches an official Kijiji domain.
If the destination appears unfamiliar or suspicious, do not click it.
Instead, manually enter the website address into your browser.
Best Practices for Securing Your Dealer Central Account
Use Strong Passwords
Create passwords that are:
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Unique to Dealer Central
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Difficult to guess
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Not reused across other websites or services
Limit Account Access
Only provide account access to authorized employees who require it for their role.
Review account access regularly and remove access when it is no longer needed.
Monitor Account Activity
Regularly review your account for:
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Unexpected login activity
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Unauthorized inventory changes
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Unusual account behaviour
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Unknown users accessing the account
Train Your Team
Employees are often the first line of defense against phishing attacks.
Ensure all staff members who access Dealer Central understand:
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How phishing scams work
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How to identify suspicious emails
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How to report potential security incidents
What Should I Do If I Suspect Fraud?
If you believe you’ve received a phishing email or encountered a fake Dealer Central website:
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Do not click any links.
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Do not download attachments.
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Do not enter login credentials.
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Contact the Dealer Central Support team for assistance.
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Change your password immediately if you may have entered your credentials on a suspicious website.
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Review your account for unauthorized activity.
Taking action quickly can help protect your account and dealership information.
Frequently Asked Questions
Will Kijiji ever ask for my password by email?
No. Kijiji will never ask you to provide your password through unsolicited emails or messages.
How can I confirm a Dealer Central login page is legitimate?
Verify that the website address is:
Always review the full URL before entering your credentials.
What should I do if I clicked a suspicious link?
Immediately change your password, review account activity, and contact Dealer Central Support if you believe your account may have been compromised.
What if I’m unsure whether an email is legitimate?
Do not click links or download attachments. Contact Dealer Central Support directly to verify the communication before taking any action.
Stay Vigilant
Phishing and spoofing attacks continue to evolve, but most can be identified by carefully reviewing email addresses, website URLs, and requests for sensitive information.
Taking a few moments to verify communications can help protect your dealership, your employees, and your business data.