Hi @Rob and @Hassan!
I just created a new account because I forgot the email on my old one. I’m trying to list a laptop I used in college last year, which should be a totally normal ad to post, but every time I hit publish, it just says there’s an error and to “contact Customer Service.” It doesn’t tell me why.
I’ve tried both the cell phone and on my laptop, in Chrome and Edge, with no luck. I’ve verified my new email and I’m not using a VPN.
Could you please take a look at my account and confirm there isn’t a temporary hold or security flag on it? I’d really appreciate it, just want to get this laptop listed.
Thanks so much!
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
Virtual Private Networks (VPNs) or proxy software
Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
Mobile device settings like Apple’s “Private Relay” or private browsing location masks
Ad blockers, strict firewall rules, or pop-up blocking software
“Safe Browsing” features within certain antivirus programs
Outdated web browsers
Steps to Restore Your Access and Post Successfully:
Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing.
Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
(Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
hey rob 
thanks for the fast reply. ill try to use another device and follow the instructions youve provided. i dont think i was using any sort of vpn or vpn app. are you sure there isnt a certain hold on new accounts like a 30 day before you cant post ads? i really appreciate your help and advice