Why Can’t I Complete My Payment on Kijiji?
If you receive an error message such as “Your payment can’t be processed at this time” while making a purchase on Kijiji, there are several common reasons why the transaction may not be going through.
Before trying again, review the checklist below.
Check Your Payment Information
Make sure:
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Your credit card number is entered correctly.
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Your card’s expiry date is correct.
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Your CVV/CVC security code (the 3-digit number on the back of the card) is entered correctly.
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Your billing address matches the address on file with your credit card provider.
Even a small typo can cause a payment to be declined.
Confirm Your Card Is Eligible
Kijiji accepts major credit cards issued by recognized financial institutions.
Please note:
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Prepaid credit cards are not supported.
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Debit cards may not be accepted, even if they display a Visa Debit or Debit Mastercard logo.
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Some cards issued outside Canada may not be eligible for online purchases on Kijiji.
Verify Your Card Status
Your payment may be declined if:
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The card has expired.
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The card has reached its credit limit.
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Your financial institution has temporarily blocked the transaction.
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There are security restrictions on the card.
If you’re unsure, contact your card issuer directly.
Are You Located Outside Canada?
Users attempting to make purchases while physically located outside Canada may occasionally experience payment processing issues.
If possible, try completing the transaction while connected from within Canada.
Try Again Later
Temporary payment processing interruptions can occasionally occur.
If all of the information above is correct, wait a few minutes and try the transaction again.
Still Having Trouble?
If you’ve verified all of the above and the payment continues to fail, the issue may be related to your card issuer or financial institution.
Contact your bank or credit card provider for additional information about the declined transaction.