Similar issue here. Trying to post my Car. Keeps saying : Something went wrong. We were not able to update thsi listing. Please try again. Why, what’s wrong ? I even verified with bank.
I just logged into the system, but my post was rejected. What happened?
Hi @Katelyn
I am sorry to hear you are experiencing some issues with your account. I am going to send you a DM, so I can get all the information.
I understand how frustrating it can be to run into an error. Please try the following troubleshooting steps
Why You Can’t Post an Ad
When posting an ad, Kijiji validates each field to ensure listings meet platform standards. If something is missing or incorrect, the system will prevent submission and highlight the issue in red.
Common reasons your ad won’t post:
- A required field has not been completed
- Extra spaces or formatting errors in text fields
- No images have been uploaded (if required by category)
- Incorrect or invalid location selection
- Listing fees have not been completed (where applicable)
- Invalid characters in numeric fields (for example: $ signs, commas, or decimals in price or mileage fields)
- Content that violates Kijiji policies or includes restricted language
- Attempting to post from outside Canada, where access may be limited
How to fix it:
- Scroll through the posting form and look for fields highlighted in red
- Complete all required fields carefully
- Remove special characters from number-based fields
- Ensure at least one image is added if required
- Confirm your location is correctly selected from the dropdown
- Review your description for policy compliance
- Refresh the page or try a supported browser if the issue persists
I’d also recommend clearing your browser’s cookies and cache, then signing back in and trying again. If possible, try using a different browser or the Kijiji app as well.
If you’re still unable to post after trying these steps, please let us know and we’ll be happy to investigate further.
I’ve done all details. Nothing is blank.
The only issue I can think of is that the model of my car doesn’t exist in the dropdown menu. My Car is a [Toyota] Sienta (not to be confused with Siena). So i tried selecting Siena because it’s the most similar in name. I then tried selecting Yaris because it’s the same engine. Any ideas how to post? [I’m moving very soon an need this post up]
Thank you for your help
same issue. even tis tomorrow. followed direction and revised , in addition to being forced to pay to post. please tell me specifically whatt i need to remove from ad or add to make it remain listed. if it’s because it is tickets. clearly sated that selling fro face value (not above) and have receipts to prove.
Unfortunately Charlie, the reason the ticket ad is currently on hold Charlie, is due to As of late April 2026, Ontario law restricts the resale of tickets for concerts, sports events, and other live events.
Kijiji supports compliance with Ontario’s ticket resale regulations, including the Ticket Sales Act framework (commonly referred to as “Bill 94 – Putting Fans First Act”).
Ontario Compliance Requirements
All ticket resales in Ontario must follow these rules:
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Tickets may not be resold above their original face value
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The total resale price must not exceed the original purchase price, including fees and taxes
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Sellers must not make any profit from ticket resales
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Listings must include a clear image showing the original purchase price
So if you can please edit the ad to include a screenshot of the face value receipt that you paid for the tickets, that will reactivate the posting.
Hi. I am also having issues posting, same error message as above. I tried in the app and on the website. Please advise what I am not doing wrong. Thanks.
I am very sorry for the confusion the account issue may have caused you. Unfortunately we encountered some technical difficulties with the IP the ad was posted on, causing the account to be placed on a temporary hold. Our System Support team worked hard to get this issue resolved and I am pleased to inform you they came up with a solution and you will now be able to post.
I filled all required fields but it keeps telling me there was an issue posting your ad, please contact customer service.
Thank you for bringing this to our attention, I am sorry for the account issues you are encountering. Unfortunately we encountered some format issues with the email domain the ad was posted on, causing the account to be placed on a temporary hold. Our System Support team worked hard to get this issue resolved and I am pleased to inform you they came up with a solution and you will now be able to post.
Best Regards,
Rob