This was my first time posting a rental for property management. I just realized the billing and what I did. I wanted to list an ad, have it highlighted, and make it a top ad, but I think I clicked too many options and ended up with a plus I didn’t need. Not sure, but I just realized I spent $303.25! I can’t afford that, and I was hoping you could assist me with any type of credit, as I didn’t want the Plus and have now deleted all ads. Thank you for any support you can do to help me out.
I am sorry to hear you purchased the incorrect feature Catrina, if the purchase was done within 24 hours, I can certainly see what I can do. Can you provide me with the Kijiji payment reference number?
Thank you for getting back to me and providing me with the Ad ID’s Catrina. Unfortunately these features were purchased on August 19th and August 20th, which is 13-14 days ago, so I am afraid there’s nothing that we can do regarding a refund. If the ad was posted and paid for within 24 hours, we Ould be able to help you, but these ads were posted and paid for more than 10 days ago. I am sorry to say, you should have contacted us immediately after the ads were posted and paid for to void the payment and ads. My recommendation is contacting the credit card’s financial institution and dispute the payment and see if you can get the payment back.