Tried posting several times. Keep getting this error. I have no vpns and have disabled adblocked. Any help would be appreciated
Thank you for reaching out to us. We understand how frustrating it is to have your account flagged or your ads removed, and we appreciate the opportunity to help you resolve this.
To protect our community and ensure a safe marketplace, our security systems automatically flag accounts when session security cannot be verified. This usually happens when automated privacy tools mask your actual location. Because Kijiji relies on accurate location data to display your ads to the right local buyers, masking this information causes our system to default to deleting the ads to prevent potential fraud.
Common Tools That May Cause This Issue:
- Virtual Private Networks (VPNs) or proxy software
- Web browsers with built-in VPNs or extreme privacy modes (e.g., Brave Browser)
- Mobile device settings like Apple’s “Private Relay” or private browsing location masks
- Ad blockers, strict firewall rules, or pop-up blocking software
- “Safe Browsing” features within certain antivirus programs
- Outdated web browsers
Steps to Restore Your Access and Post Successfully:
- Disable Anonymizing Software: Turn off any active VPNs, proxies, or location-blocking extensions on your device.
- Check Auto-Reconnect: Ensure your VPN or privacy software does not have an “auto-reconnect” setting enabled, as this can silently re-engage the mask while you are browsing.
- Verify Your Location & Browser: Reset your browser’s location permissions to reflect your actual location and ensure your web browser is updated to the latest version.
- Log In Twice: Once your settings are adjusted, please log out and log back into your Kijiji account at least twice. This registers fresh, updated security logs on our system so we can verify the change.
- (Easiest Option) Try an Unrestricted Device: If possible, logging in from a device that does not have VPNs or heavy security software installed is often the quickest way to bypass these technical conflicts.
Once you have completed these steps and logged in twice, please reply directly to this message so our team can re-evaluate your account and help restore your access.
Thank you for your cooperation and patience as we work to keep Kijiji secure for everyone!
Hey these steps are not assisting me put up an ad. I think there should either be a way to submit an ad for an approval or a work around here since I’ve tried ten times now with no success.
I’ve reviewed your account again, and our system is still detecting a security-related issue with your connection or device. Based on what I’m seeing, the issue has not yet been resolved.
Unfortunately, we’re unable to manually approve or post ads on your behalf while this issue remains.
Since your previous attempts haven’t worked, I strongly recommend trying a completely different device, browser, or internet connection. For example, if you’re currently using a computer, try posting from your phone using mobile data instead of Wi-Fi.
Please also ensure that any privacy or security settings that could interfere with your connection are disabled.
Once you’ve tried these alternatives, please let me know the results so we can determine the next steps.
This has been happening to me too and only in the evenings it’s so frustrating! It works during the day it is definitely something with Kijiji itself!
Hi @Jen5
Thank you for reaching out.
I’ve reviewed your Kijiji account and can confirm that there are currently no issues or restrictions affecting your account.
Could you please provide some additional details about the problem you’re experiencing?
Specifically, what happens when you try to use Kijiji in the evenings? Are you having trouble logging in, viewing ads, sending messages, or something else?
If you’re receiving an error message, please send me a screenshot. It would also be helpful to know whether you’re using the Kijiji app or website and approximately what time the issue occurs.
With this information, we can better understand what’s happening and investigate further.