I have reviewed the account Ann-Marie, unfortunately the account is currently on a security hold, due to it seems that you are encountering our Out Of Country filters that prevents access to Kijiji while outside of Canada or through a VPN.
I have gone ahead and removed the hold on the account, if you can please disable the VPN and then attempt to login. As long as the VPN is turned off, you should not have any issues accessing your account Anne-Marie.
Best Regards,
Rob
I’m also unable to display an ad. Yet everything is properly filled in, and, as far as I know, the description doesn’t contain any words or phrases that could cause an issue…!
Is there anyone who can help me with this issue? How can I fix this? I need help on this matter and as we pay for it, it is more important to be able to have access to customer service much easier.
Hi @MEA_MEA
I’d be happy to help. I will be sending you a private message so I can take a closer look at your account and better assist you with the issue you’re experiencing when trying to post your listing.
Me too - says unusual behaviour?
I am sorry to hear you are experiencing some account issues Ronak, I can certainly look into what is causing the issue. I will send you a DM, so we can go through the troubleshooting process.
I have reviewed the account Teagan, I will send you a DM, to provide you with further details on what is causing the account disruption.
Hello, I am not able to post any AD. It asked me to contact customer service. Could anyone help me to resolve this issue ?
hi. I can not post an add.
Hi @tatiana
I’ve sent you a private message with more information regarding your account
Hello,
I’m trying to sell two personal Ed Sheeran concert tickets that I purchased through Ticketmaster because I can no longer attend the event.
My first listing was marked as inactive for insufficient information, so I deleted it and created a completely new listing with detailed information, multiple photos, seat location, price, and Ticketmaster transfer details.
However, the new listing is also being automatically blocked before it is published.
Could you please review my account and let me know if there is any restriction or if additional information is required?
Thank you for your assistance.
Unfortunately the reason the ad was placed on hold Sara is due to as of late April 2026, Ontario law restricts the resale of tickets for concerts, sports events, and other live events.
Kijiji supports compliance with Ontario’s ticket resale regulations, including the Ticket Sales Act framework (commonly referred to as “Bill 94 – Putting Fans First Act”).
All ticket resales in Ontario must follow these rules:
Tickets may not be resold above their original face value
The total resale price must not exceed the original purchase price, including fees and taxes
Sellers must not make any profit from ticket resales
Listings must include a clear image showing the original purchase price
So when posting your concert tickets, please include a screenshot of the face-value receipt of what you paid for your tickets to have the ad post.
Hi Hassan, could you help me on the same issue ? Thank you
I am sorry to hear you are experiencing some account issues Yiming, I can certainly look into the cause. I will send you a DM, so we can start the troubleshooting process.
Hello, I keep receiving this notification as well whenever I try making a post.
Hi, I was trying to upload an ad, and it said “There was an issue posting your ad, please contact Customer Service.” I tried a couple more times and it resulted in the same message. Please help. Thank you very much.
I’ve tried both on my computer, and on my phone. On my phone it says “We are not able to post your listing. Please try again.”
I am very sorry for the confusion the account issue may have caused you RZ. Unfortunately we encountered some technical difficulties with the email domain the account was accessed on, causing the account to be placed on a temporary hold. Our System Support team worked hard to get this issue resolved and I am pleased to inform you they came up with a solution and you will now be able to login and post.
Best Regards,
Rob
I am very sorry for the confusion the account issue may have caused you R_Z. Unfortunately we encountered some technical difficulties with the IP the account was accessed on, causing the account to be placed on a temporary hold. Our System Support team worked hard to get this issue resolved and I am pleased to inform you they came up with a solution and you will now be able to post.
Best Regards,
Rob
Getting very frustrated why i cannot post a simple add and cannot find a fix or talk to a human being as your AI isnt very smart! @Rob
Thank you for your patience Jason, it seems the account was placed on a security hold due to you used an unsecured browser when attempting to login to Kijiji. The security hold has been released, however please make sure to update the browser to the latest version to prevent this from occurring again.
Best Regards,
Rob