# \#problems **URL:** https://community.kijiji.ca/tag/problems/7.md [Latest](https://community.kijiji.ca/latest.md) · [Categories](https://community.kijiji.ca/categories.md) · [Tags](https://community.kijiji.ca/tags.md) --- ## [Can’t sign in it says signed out because of unusual activity](https://community.kijiji.ca/t/can-t-sign-in-it-says-signed-out-because-of-unusual-activity/1996)
**Author:** [@Whitney](https://community.kijiji.ca/u/Whitney)\ **Replies:** 125\ **Last updated:** [October 28, 2026, 10:42pm UTC](https://community.kijiji.ca/t/can-t-sign-in-it-says-signed-out-because-of-unusual-activity/1996 "2026-10-28T22:42:54Z")
Signing in on the website was automatically signing me out.Can’t sign in it says signed out because of unusual activity --- ## [Getting an error while posting an Add](https://community.kijiji.ca/t/getting-an-error-while-posting-an-add/13100)
**Author:** [@siddarth](https://community.kijiji.ca/u/siddarth)\ **Replies:** 2\ **Last updated:** [October 28, 2026, 12:40am UTC](https://community.kijiji.ca/t/getting-an-error-while-posting-an-add/13100 "2026-10-28T00:40:04Z")
hi @Rob and @Hassan , I am trying to post an add from my account and I am getting an error "There was an issue posting your ad, please Contact Customer Service (please find attached the screenshot). I can confirm that,… --- ## [Listings not appearing while I received emails for ad live confirmation](https://community.kijiji.ca/t/listings-not-appearing-while-i-received-emails-for-ad-live-confirmation/6317)
**Author:** [@Emily4](https://community.kijiji.ca/u/Emily4)\ **Replies:** 18\ **Last updated:** [October 28, 2026, 12:09am UTC](https://community.kijiji.ca/t/listings-not-appearing-while-i-received-emails-for-ad-live-confirmation/6317 "2026-10-28T00:09:28Z")
I’m having an issue with a rental listing on Kijiji. I tried to post the same rental listing two days ago and again today. Both times, I completed the posting successfully and received an email confirmation saying that t… --- ## [Unable to log in](https://community.kijiji.ca/t/unable-to-log-in/12812)
**Author:** [@t1mb0](https://community.kijiji.ca/u/t1mb0)\ **Replies:** 1\ **Last updated:** [October 25, 2026, 4:36pm UTC](https://community.kijiji.ca/t/unable-to-log-in/12812 "2026-10-25T16:36:04Z")
I logged out of my Kijiji account for the first time in a while and can’t get back in because I haven’t used the associated email address in years. Please help. --- ## [Email says ad is live, but when I select edit ad, nothing appears](https://community.kijiji.ca/t/email-says-ad-is-live-but-when-i-select-edit-ad-nothing-appears/12617)
**Author:** [@Tom15](https://community.kijiji.ca/u/Tom15)\ **Replies:** 2\ **Last updated:** [October 25, 2026, 3:23pm UTC](https://community.kijiji.ca/t/email-says-ad-is-live-but-when-i-select-edit-ad-nothing-appears/12617 "2026-10-25T15:23:12Z")
The email on my account is XXXXXXXX. I posted an ad for 4 Rims and 3 winter tires on October 19th. I cannot find the ad. I’ve looked for it using safari and google chrome. I did receive an email from kiwi saying that the… --- ## [Cannot Post Ads ( New Account ) @Hassan, @Rob](https://community.kijiji.ca/t/cannot-post-ads-new-account-hassan-rob/12246)
**Author:** [@Kevin\_Lee](https://community.kijiji.ca/u/Kevin_Lee)\ **Replies:** 1\ **Last updated:** [October 20, 2026, 11:02pm UTC](https://community.kijiji.ca/t/cannot-post-ads-new-account-hassan-rob/12246 "2026-10-20T23:02:03Z")
Good afternoon customer service team, I have an issue with posting an ad onto the kijiji ads. I am unable to post any ads at this moment. I am a relatively new account and have recently finished getting verified. I have … --- ## [How to change category of my posted ad with pre-paid promotion?](https://community.kijiji.ca/t/how-to-change-category-of-my-posted-ad-with-pre-paid-promotion/11980)
**Author:** [@Daniel8](https://community.kijiji.ca/u/Daniel8)\ **Replies:** 6\ **Last updated:** [October 20, 2026, 2:15am UTC](https://community.kijiji.ca/t/how-to-change-category-of-my-posted-ad-with-pre-paid-promotion/11980 "2026-10-20T02:15:12Z")
Hi Kijiji Community, I want to change my AD to a different category with remaining promotion time, not sure who can help me with this? My AD ID: 1742231599 I want to change from Roofing (current category) to Lawn, Tre… --- ## [Unable to post ad — “There was an issue posting your ad, please contact Customer Service”](https://community.kijiji.ca/t/unable-to-post-ad-there-was-an-issue-posting-your-ad-please-contact-customer-service/8055)
**Author:** [@amiratak3292](https://community.kijiji.ca/u/amiratak3292)\ **Replies:** 17\ **Last updated:** [October 16, 2026, 3:13pm UTC](https://community.kijiji.ca/t/unable-to-post-ad-there-was-an-issue-posting-your-ad-please-contact-customer-service/8055 "2026-10-16T15:13:43Z")
Hi @Kijiji.Admin @Rob @Hassan, I’ve been a Kijiji user for 13 years and have never had this problem before. When I try to post a new ad from the website, the error “There was an issue posting your ad, please contact Cus… --- ## [Why doesn't the item I search for ....show up first?](https://community.kijiji.ca/t/why-doesnt-the-item-i-search-for-show-up-first/11280)
**Author:** [@Wiseme](https://community.kijiji.ca/u/Wiseme)\ **Replies:** 1\ **Last updated:** [October 12, 2026, 2:51pm UTC](https://community.kijiji.ca/t/why-doesnt-the-item-i-search-for-show-up-first/11280 "2026-10-12T14:51:06Z")
Ex. 215 55 R17…it shows me an 18 inch tire..first..what is wrong with your system? --- ## [Receiving Marketing Notifications Despite Being Turned Off](https://community.kijiji.ca/t/receiving-marketing-notifications-despite-being-turned-off/11222)
**Author:** [@KijijiSeller](https://community.kijiji.ca/u/KijijiSeller)\ **Replies:** 3\ **Last updated:** [October 12, 2026, 2:04pm UTC](https://community.kijiji.ca/t/receiving-marketing-notifications-despite-being-turned-off/11222 "2026-10-12T14:04:29Z")
Hello, I have been receiving marketing notifications despite them being turned off on both the mobile app and the website. I also reinstalled the app and still have this issue. Please see screenshots. --- ## [Accessing Kijiji Reviews Problem Category](https://community.kijiji.ca/t/accessing-kijiji-reviews-problem-category/11176)
**Author:** [@JAY9](https://community.kijiji.ca/u/JAY9)\ **Replies:** 1\ **Last updated:** [October 10, 2026, 8:14pm UTC](https://community.kijiji.ca/t/accessing-kijiji-reviews-problem-category/11176 "2026-10-10T20:14:05Z")
Title: Still stuck at 13 reviews after 9 months – buyers can’t complete reviews, but I can Post: Hi team and community, I’m a non-business seller and I’ve been totally stuck at 13 reviews for about 9 months now. I’ve … --- ## [Kijiji Messages page crashes with React error #130](https://community.kijiji.ca/t/kijiji-messages-page-crashes-with-react-error-130/9643)
**Author:** [@North\_Star\_Property](https://community.kijiji.ca/u/North_Star_Property)\ **Replies:** 5\ **Last updated:** [September 28, 2026, 7:42pm UTC](https://community.kijiji.ca/t/kijiji-messages-page-crashes-with-react-error-130/9643 "2026-09-28T19:42:53Z")
Kijiji Messages page crashes with React error #130 My Kijiji account is signed in and other account pages work normally, including My Ads, My Profile, Account Settings, and My Favourites. The problem is specifically wi… --- ## [I payed for my ad but it's not appearing, and on my other account it got deleted before 31 days](https://community.kijiji.ca/t/i-payed-for-my-ad-but-its-not-appearing-and-on-my-other-account-it-got-deleted-before-31-days/8743)
**Author:** [@Kaylen\_Tanca](https://community.kijiji.ca/u/Kaylen_Tanca)\ **Replies:** 1\ **Last updated:** [September 20, 2026, 4:41pm UTC](https://community.kijiji.ca/t/i-payed-for-my-ad-but-its-not-appearing-and-on-my-other-account-it-got-deleted-before-31-days/8743 "2026-09-20T16:41:19Z")
Hey, i paid for an animal rehoming ad. The money was withdrawed from my account but it is still asking me for payment. I even received a receipt. --- ## [My ad disappeard even I paid for the promotion](https://community.kijiji.ca/t/my-ad-disappeard-even-i-paid-for-the-promotion/8707)
**Author:** [@Eric\_Kim](https://community.kijiji.ca/u/Eric_Kim)\ **Replies:** 2\ **Last updated:** [September 19, 2026, 2:55pm UTC](https://community.kijiji.ca/t/my-ad-disappeard-even-i-paid-for-the-promotion/8707 "2026-09-19T14:55:06Z")
I had an ongoing ad and it disappeared even with a paid promotion. I need this listing back --- ## [Request for Full or Partial Refund for Ad Removed by Kijiji Within One Day](https://community.kijiji.ca/t/request-for-full-or-partial-refund-for-ad-removed-by-kijiji-within-one-day/8278)
**Author:** [@Kevin\_Yu](https://community.kijiji.ca/u/Kevin_Yu)\ **Replies:** 2\ **Last updated:** [September 16, 2026, 1:56pm UTC](https://community.kijiji.ca/t/request-for-full-or-partial-refund-for-ad-removed-by-kijiji-within-one-day/8278 "2026-09-16T13:56:49Z")
Hi @Rob @Hassan, My ad #1743517408 for a puppy was removed by Kijiji because the breed is not permitted in Canada. The ad was live for less than one day before removal. I paid the pet listing fee of ~$20 (payment refere… --- ## [Watch Out for the "FedEx Gift to the US" Scam on Kijiji (Breakdown & Red Flags)](https://community.kijiji.ca/t/watch-out-for-the-fedex-gift-to-the-us-scam-on-kijiji-breakdown-red-flags/5923)
**Author:** [@saeed\_abdolahian](https://community.kijiji.ca/u/saeed_abdolahian)\ **Replies:** 1\ **Last updated:** [August 21, 2026, 12:54am UTC](https://community.kijiji.ca/t/watch-out-for-the-fedex-gift-to-the-us-scam-on-kijiji-breakdown-red-flags/5923 "2026-08-21T00:54:14Z")
I recently listed a brand-new Apple Watch for sale on Kijiji and ran into a “textbook shipping/overpayment” scam. Fortunately, I caught it before losing any money, but I wanted to break down the exact playbook they used … --- ## [Report a user while ad is deleted](https://community.kijiji.ca/t/report-a-user-while-ad-is-deleted/3503)
**Author:** [@liuyl](https://community.kijiji.ca/u/liuyl)\ **Replies:** 4\ **Last updated:** [August 20, 2026, 11:01pm UTC](https://community.kijiji.ca/t/report-a-user-while-ad-is-deleted/3503 "2026-08-20T23:01:52Z")
I would like to report an ad because of misrepresentation, but the seller deleted the ad. Can I report the seller directly? If not what should I do? --- ## [Are there any issues with the message/email/reply system?](https://community.kijiji.ca/t/are-there-any-issues-with-the-message-email-reply-system/5253)
**Author:** [@Etoile\_Surplus](https://community.kijiji.ca/u/Etoile_Surplus)\ **Replies:** 5\ **Last updated:** [August 13, 2026, 4:21pm UTC](https://community.kijiji.ca/t/are-there-any-issues-with-the-message-email-reply-system/5253 "2026-08-13T16:21:00Z")
Hello all, Kijiji power user since day 1, 100% understand how everything works. (note I have a few accounts this isn’t my personal or oldest one) My last 8 posts in various categories were are all hit with same thing. … --- ## [Not receiving messages that I can respond to](https://community.kijiji.ca/t/not-receiving-messages-that-i-can-respond-to/4811)
**Author:** [@R\_Scholten](https://community.kijiji.ca/u/R_Scholten)\ **Replies:** 3\ **Last updated:** [August 10, 2026, 10:18pm UTC](https://community.kijiji.ca/t/not-receiving-messages-that-i-can-respond-to/4811 "2026-08-10T22:18:04Z")
I posted an ad and get email notifications. In app I get nothing, on the website it shows nothing. I can read the email notification but i am not able to respond. --- ## [All my chats are gone!](https://community.kijiji.ca/t/all-my-chats-are-gone/3389)
**Author:** [@Pegah](https://community.kijiji.ca/u/Pegah)\ **Replies:** 3\ **Last updated:** [August 8, 2026, 7:09pm UTC](https://community.kijiji.ca/t/all-my-chats-are-gone/3389 "2026-08-08T19:09:05Z")
Hi, The listing still exists, but all chats are gone both in the app and on the website. How can I bring them back, and why did this happen? --- ## [Am I able to post a scam alert?](https://community.kijiji.ca/t/am-i-able-to-post-a-scam-alert/4912)
**Author:** [@Nature\_s\_Designs](https://community.kijiji.ca/u/Nature_s_Designs)\ **Replies:** 4\ **Last updated:** [August 6, 2026, 4:50pm UTC](https://community.kijiji.ca/t/am-i-able-to-post-a-scam-alert/4912 "2026-08-06T16:50:01Z")
I would like to post a scam alert on a Kijiji user. I put down a deposit on an animal but after thinking about it I contacted my mentor and asked a few questions regarding the genes of the animal. He gave me a few quest… --- ## [Cannot Receive or Leave Reviews - Multiple Support Emails, Issue Continues Over 8 Months](https://community.kijiji.ca/t/cannot-receive-or-leave-reviews-multiple-support-emails-issue-continues-over-8-months/2746)
**Author:** [@PJ1](https://community.kijiji.ca/u/PJ1)\ **Replies:** 1\ **Last updated:** [July 31, 2026, 8:05pm UTC](https://community.kijiji.ca/t/cannot-receive-or-leave-reviews-multiple-support-emails-issue-continues-over-8-months/2746 "2026-07-31T20:05:12Z")
I have given up with Kijiji Support Team - after 8 months of multiple emails, troubleshooting and escalation, they continuously repeat the same generic response: We do not have a specific time frame for when the review i… --- ## [Messages are not delivered](https://community.kijiji.ca/t/messages-are-not-delivered/1515)
**Author:** [@Anas\_Ali](https://community.kijiji.ca/u/Anas_Ali)\ **Replies:** 3\ **Last updated:** [July 14, 2026, 5:13pm UTC](https://community.kijiji.ca/t/messages-are-not-delivered/1515 "2026-07-14T17:13:22Z")
Hello. Can someone help me? I have been sending messages to the sellers but the messages seem to be not delivered to the sellers. Not one but all of them. Cannot figure iut whats the issue. My account is ok as well. Pl…