# Use of VPN or Using Kijiji Outside Canada **URL:** \ **Category:** My Kijiji Account\ **Created:** [May 27, 2026, 4:46pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180 "2026-05-27T16:46:05Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Kijiji.Admin](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/kijiji.admin/32/121_2.png) [@Kijiji.Admin](https://community.kijiji.ca/u/Kijiji.Admin)\ **Post date:** [May 27, 2026, 4:46pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/1 "2026-05-27T16:46:05Z")
Kijiji may temporarily restrict accounts or ads when VPN usage or foreign network activity is detected and assessed as high risk. Users are encouraged to access the platform in a stable, transparent manner that reflects their actual location and ability to complete transactions. To help protect users and maintain a safe marketplace, Kijiji uses advanced detection systems designed to identify fraud, spam, and abusive activity. These systems may, in some cases, temporarily restrict accounts or ads when unusual or high-risk network activity is detected. **VPN and Network Use?** Using a VPN or accessing Kijiji from outside of Canada may result in temporary account restrictions or ad suspensions. This can occur because certain VPNs or foreign networks are associated with higher security risks or suspicious activity patterns. Please note: - Not all VPNs or foreign networks will cause issues. - Restrictions are typically triggered only when a network is flagged as high-risk or potentially vulnerable. **Recommended Usage** Trustworthy buyers and sellers are generally expected to access Kijiji without using VPN services. Exceptions may apply in cases where VPN usage occurs unintentionally, such as on corporate devices or managed work environments. **Travel Outside Canada?** If you are travelling outside of Canada, you may still access your account; however, you should ensure that: - You are able to complete transactions as required (e.g., communication, fulfillment, or delivery arrangements). - Your account activity reflects genuine and reliable marketplace participation. Accounts showing activity inconsistent with normal usage patterns may be subject to additional verification or temporary restrictions. **Purpose of These Measures** - Protect users from fraud and scams - Reduce spam and abusive behaviour - Maintain trust and integrity across the platform **What to do if you cannot log in** If you believe your account was temporarily locked due to VPN usage or network-related security detection, please contact our Support Team. In your message, include the subject line or first line: **“I cannot login”** Once your request is received, our team will review your account status in line with Kijiji’s Trust & Safety policies. If the Trust & Safety review determines that the suspension or restriction was correctly applied, the account will not be reinstated or added to any safe-listing exceptions. ---
**Author:** ![Jon1](https://avatars.discourse-cdn.com/v4/letter/j/47e85d/32.png) [@Jon1](https://community.kijiji.ca/u/Jon1)\ **Post date:** [July 16, 2026, 7:12pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/2 "2026-07-16T19:12:39Z")
\*\*I cannot login My account got restricted for some reason I am not sure why. I am based in Toronto, ON Canada. Can I please get my account back?\*\* ---
**Author:** ![Rob](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/rob/32/145_2.png) [@Rob](https://community.kijiji.ca/u/Rob)\ **Post date:** [July 16, 2026, 7:29pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/3 "2026-07-16T19:29:46Z")
I am sorry to hear you are experiencing some some account issues Jon, I can certainly help you troubleshoot. I will send you a DM to begin the troubleshooting process. ---
**Author:** ![Jon1](https://avatars.discourse-cdn.com/v4/letter/j/47e85d/32.png) [@Jon1](https://community.kijiji.ca/u/Jon1)\ **Post date:** [July 16, 2026, 7:42pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/4 "2026-07-16T19:42:52Z")
Great, thank you. I am based in Toronto, ON. Canada. ---
**Author:** ![Rob](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/rob/32/145_2.png) [@Rob](https://community.kijiji.ca/u/Rob)\ **Post date:** [July 19, 2026, 3:55pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/6 "2026-07-19T15:55:17Z")
I am sorry to hear you are experiencing some account issues, I can certainly look into the cause. I will send you a DM, so we can begin the troubleshooting process. ---
**Author:** ![Sergei](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@Sergei](https://community.kijiji.ca/u/Sergei)\ **Post date:** [August 18, 2026, 9:40pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/7 "2026-08-18T21:40:00Z")
I have been away to the UK for three weeks staying at reputable hotels and having reputable Wi-Fi connections without any use of VPN. However, all this time I was blocked from accessing Kijiji and could not sign into my account. I could sign into my bank accounts and any other sites but Kijiji. As a result, my listings expired and Kijiji users probably thought that I was neglecting their messages. You advise in such cases to contact Support team but that is impossible without being able to sign into one’s account. So, basically, one cannot use Kijiji when travelling. I think you overegged the pudding with your security restrictions which, in a way, are simply ridiculous. ---
**Author:** ![Rob](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/rob/32/145_2.png) [@Rob](https://community.kijiji.ca/u/Rob)\ **Post date:** [August 19, 2026, 1:50pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/8 "2026-08-19T13:50:44Z")
I appreciate your feedback Sergei and sorry to hear you were unable to manage your ads while in the UK. The reason for the out of country and VPN restrictions is due to 80% of the scam and spam that attempts to hit the site tends to be out of country or through a VPN. So therefore due to user outreach and to better protect the community, these Geosite restrictions have been put into place. ---
**Author:** ![Sergei](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@Sergei](https://community.kijiji.ca/u/Sergei)\ **Post date:** [August 19, 2026, 3:17pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/9 "2026-08-19T15:17:07Z")
Thank you, Rob, for your comment regarding “protecting the community”. So what is your suggestion for people who travel? Following this block- everything -just- in -case safety logic people would not be able to do banking or anything outside of Canada. Is Kijiji only for Canadians who never leave Canada? And what to do with the running listings and responses to Kijiji users? I am planning to be away for three months starting November so all my 700 listings will eventually expire and users would think that I simply ignore their queries which will damage my status and any future sales. Can you see any solution to that? Is it possible to “freeze” the listings for the time of absence and place a notice to users about it? Thanks. ---
**Author:** ![Rob](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/rob/32/145_2.png) [@Rob](https://community.kijiji.ca/u/Rob)\ **Post date:** [August 19, 2026, 3:33pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/10 "2026-08-19T15:33:08Z")
Our recommendation is if you are going to be traveling outside of Canada and you have active ads that require managing, is to allow a close friend or immediate family member currently residing in Canada to manage your ads while you are away. ---
**Author:** ![Sergei](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@Sergei](https://community.kijiji.ca/u/Sergei)\ **Post date:** [August 21, 2026, 1:46am UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/11 "2026-08-21T01:46:09Z")
Hi Rob, Thank you for your suggestion on how to manage my Kijiji account when travelling. I asked an AI and it also suggests putting the ads on hold as one of the options. “Contact Kijiji Support (via the Help section or live chat while signed in) and ask them to place the ads on hold. Some users report support can do this when a self-serve pause is unavailable.” Is that so and for how long the listings can be held on hold? Thanks. ---
**Author:** ![Rob](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/rob/32/145_2.png) [@Rob](https://community.kijiji.ca/u/Rob)\ **Post date:** [August 23, 2026, 2:42pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/12 "2026-08-23T14:42:07Z")
Yes that is correct Sergei, we are able to place ads on hold while users take a quick vacation. Now ads can only remain on hold for up to one day prior to the ad’s expiration date. So it’s perfectly made for users that take a short one to a couple of week’s vacation. However it may not work if a user takes a longer vacation, as the ad may hit its expiration date while outside of Canada. ---
**Author:** ![Sergei](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@Sergei](https://community.kijiji.ca/u/Sergei)\ **Post date:** [August 23, 2026, 4:03pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/13 "2026-08-23T16:03:11Z")
Thank you, Rob. One more question - if my ads expire how long can they remain inactive? I am thinking about an option of letting the ads expire and reactivating them on return. That what happened to 80 of my ads that expired while I was away in England but I was able to reactivate them when I came back. Thank you. ---
**Author:** ![Rob](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/rob/32/145_2.png) [@Rob](https://community.kijiji.ca/u/Rob)\ **Post date:** [August 23, 2026, 4:27pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/14 "2026-08-23T16:27:28Z")
In regards to Time Expired ads, the issue is that the ad can no longer be reinstated, once the ad has ran its 30 or 60 day course. without being renewed. An ad requires to have time left in their posting clock to be reinstated, so to maintain a stable server. So in this case, it might be better having a friend or family member residing in Canada to manage your ads for you, so that way the ads don’t expire and you are able to manage them after vacation. ---
**Author:** ![Sergei](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@Sergei](https://community.kijiji.ca/u/Sergei)\ **Post date:** [September 17, 2026, 2:55am UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/15 "2026-09-17T02:55:01Z")
Hello Rob, As a follow up to our earlier communications how to manage my Kijiji account when away from Canada, I have just come across an ad on Kijiji. \ ***Use the app to better manage your listings** **Mark listings as sold and reactivate them when needed** Maybe that is a solution in the absence of a friend or relative willing to manage my Kijiji ads in my absence? ---
**Author:** ![Rob](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/rob/32/145_2.png) [@Rob](https://community.kijiji.ca/u/Rob)\ **Post date:** [September 17, 2026, 2:00pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/16 "2026-09-17T14:00:11Z")
Yes the Kijiji Mobile App has some better practical features compared to the Kijiji Desktop site such as being able to delete the ad and reinstated through the app. However the ad would still follow the posting’s expiration date. So you can delete and reactivate the ad within the ad’s time frame. However once the ad hits its scheduled expiration date, it cannot be reinstated. Now the reason I recommended having a friend or family member manage the account while you are away for a long time, is due to about 4 days prior to the expiration date, the account will receive a notification to allow the account holder to one-click renew the ad through the notification or by email, so that way, the ad doesn’t expired and gets renewed by the time you come back to Canada. ---
**Author:** ![Sergei](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@Sergei](https://community.kijiji.ca/u/Sergei)\ **Post date:** [September 23, 2026, 7:35pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/17 "2026-09-23T19:35:38Z")
Hi Rob, There is one more problem with someone managing my Kijiji account in my absence, as per your advice. After signing in using my registered email and password Kijiji would normally send a verification code to my email to verify that it is me trying to sign in. A friend/ relative has no access to my email so how can he/she get a verification code? Any suggestions? Thank you. ---
**Author:** ![Mark\_Zhelenky](https://avatars.discourse-cdn.com/v4/letter/m/258eb7/32.png) [@Mark\_Zhelenky](https://community.kijiji.ca/u/Mark_Zhelenky)\ **Post date:** [September 23, 2026, 8:20pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/18 "2026-09-23T20:20:36Z")
Can you delete my account? I am unable to log in ---
**Author:** ![Rob](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/rob/32/145_2.png) [@Rob](https://community.kijiji.ca/u/Rob)\ **Post date:** [September 24, 2026, 1:24pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/19 "2026-09-24T13:24:51Z")
In this case, my advice would be to provide your colleague the verification code as soon as you receive the code to your email. Whether you contact them by text or a messaging service like whatsapp or through other social media means. ---
**Author:** ![Rob](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/rob/32/145_2.png) [@Rob](https://community.kijiji.ca/u/Rob)\ **Post date:** [September 24, 2026, 1:26pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/20 "2026-09-24T13:26:28Z")
The account can certainly be deleted Mark, I will send you a DM to begin the account closure process. ---
**Author:** ![Sergei](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@Sergei](https://community.kijiji.ca/u/Sergei)\ **Post date:** [September 27, 2026, 7:24pm UTC](https://community.kijiji.ca/t/use-of-vpn-or-using-kijiji-outside-canada/180/21 "2026-09-27T19:24:39Z")
Hi Rob, I am going to be in China for over 3 months so your advice of providing a person with a verification code “as soon as you receive it” is not going to work when the time difference between the countries is 12 hours. So from our communications I came to the conclusion that Canadians who work or visit overseas for an extended period of time can have no access to Kijiji and it exists purely for those who either never leave the country or stay briefly no further away than North America + have a friend/relative willing to manage a Kijiji account. As such, I most likely will be loosing all of my listings. Whether I would like to start over again after that seems unlikely.