# Unable to post ad — followed all guidelines but getting “Something went wrong - We were not able to update the listing. Please try again” for every attempt

**URL:** <https://community.kijiji.ca/t/unable-to-post-ad-followed-all-guidelines-but-getting-something-went-wrong-we-were-not-able-to-update-the-listing-please-try-again-for-every-attempt/11917>\
**Category:** Login Issues & Account Restrictions | Kijiji Help\
**Created:** [October 18, 2026, 6:28am UTC](https://community.kijiji.ca/t/unable-to-post-ad-followed-all-guidelines-but-getting-something-went-wrong-we-were-not-able-to-update-the-listing-please-try-again-for-every-attempt/11917 "2026-10-18T06:28:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![RajasekarSubramanian](https://avatars.discourse-cdn.com/v4/letter/r/ba8739/32.png) [@RajasekarSubramanian](https://community.kijiji.ca/u/RajasekarSubramanian)\
**Post date:** [October 18, 2026, 6:28am UTC](https://community.kijiji.ca/t/unable-to-post-ad-followed-all-guidelines-but-getting-something-went-wrong-we-were-not-able-to-update-the-listing-please-try-again-for-every-attempt/11917/1 "2026-10-18T06:28:15Z")

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Hi `@Rob`, `@Hassan`, and `@Moon_Moon`,

I’m facing issues posting an ad even though I’ve followed all the guidelines mentioned in the forum. When I try to post, I get the error: “Something went wrong - We were not able to update the listing. Please try again.”

**Details:**

- I’ve tried on both [kijiji website & app]
- I’m not using a VPN / ad blocker
- My browser/app is up to date
- I’ve checked all required fields
- Tried in different mobiles (iOS/Android)
- Tried in different browsers (Safari/Chrome)

Could an admin please look into my account and help me resolve this? Thank you!

 ![IMG_9980](https://canada1.discourse-cdn.com/kijiji/original/2X/2/2f8bc6fc2950f0a0c162ebc4c40cbecd0c02e4b5.jpeg)

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**Author:** ![Rob](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/rob/32/145_2.png) [@Rob](https://community.kijiji.ca/u/Rob)\
**Post date:** [October 18, 2026, 4:38pm UTC](https://community.kijiji.ca/t/unable-to-post-ad-followed-all-guidelines-but-getting-something-went-wrong-we-were-not-able-to-update-the-listing-please-try-again-for-every-attempt/11917/2 "2026-10-18T16:38:41Z")

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Our records indicate that your account has not been used in several months, or longer and may have been compromised and become vulnerable to be used for fraudulent activity. While this may appear to have originated on Kijiji, it is typically the result of external data breaches where login credentials are exposed. You may wish to check whether your email or password has been involved in a known data breach by visiting “Have I Been Pwned.” Please note that recently discovered breaches may take time to appear. Unfortunately, due to the nature of these incidents and to protect both you and the wider Kijiji community, the account has been permanently suspended. Accounts that have been inactive for an extended period or compromised in this way cannot be restored under any circumstances.

To continue using Kijiji, you will need to create a new account using a different email address: [[https://help.kijiji.ca/helpdesk/basics/how-do-i-register\](https://help.kijiji.ca/helpdesk/basics/how-do-i-register%5C)] Before doing so, we strongly recommend the following: \* Ensure you are using the latest version of the Kijiji app or your web browser \* Use a secure device that supports current software updates \* Create a strong, unique password that is not used on any other platform \* Make sure you are not using a VPN or other forms of Privacy Protections when creating your new account. If you have experienced similar issues more than once, it may be advisable to have your device checked for malware, unauthorized software, or network vulnerabilities. For additional guidance on staying safe online, please visit: [[https://help.kijiji.ca/helpdesk/safety/suspicious-emails](https://help.kijiji.ca/helpdesk/safety/suspicious-emails)](https://help.kijiji.ca/helpdesk/safety/suspicious-emails%5d(https:/help.kijiji.ca/helpdesk/safety/suspicious-emails)) We understand this situation is frustrating and sincerely regret any inconvenience it has caused. Thank you for your understanding and cooperation in helping us maintain a safe marketplace.