Basically, title. Got a “Restricted action - You have been logged out due to unusual activity” message. I suspect it’s because I had a bunch of my login info stolen from me and had similar account locks for various services. I regained access to most things but still can’t login to Kijiji. Would like to get that sorted, please.
Our records indicate that your account has not been used in several months, or longer and may have been compromised and become vulnerable to be used for fraudulent activity. While this may appear to have originated on Kijiji, it is typically the result of external data breaches where login credentials are exposed. You may wish to check whether your email or password has been involved in a known data breach by visiting “Have I Been Pwned.” Please note that recently discovered breaches may take time to appear. Unfortunately, due to the nature of these incidents and to protect both you and the wider Kijiji community, the account has been permanently suspended. Accounts that have been inactive for an extended period or compromised in this way cannot be restored under any circumstances.
To continue using Kijiji, you will need to create a new account using a different email address: [https://help.kijiji.ca/helpdesk/basics/how-do-i-register\] Before doing so, we strongly recommend the following: * Ensure you are using the latest version of the Kijiji app or your web browser * Use a secure device that supports current software updates * Create a strong, unique password that is not used on any other platform * Make sure you are not using a VPN or other forms of Privacy Protections when creating your new account. If you have experienced similar issues more than once, it may be advisable to have your device checked for malware, unauthorized software, or network vulnerabilities. For additional guidance on staying safe online, please visit: [https://help.kijiji.ca/helpdesk/safety/suspicious-emails](https://help.kijiji.ca/helpdesk/safety/suspicious-emails) We understand this situation is frustrating and sincerely regret any inconvenience it has caused. Thank you for your understanding and cooperation in helping us maintain a safe marketplace.
Hello, my Kijiji account has been restricted and I am unable to log in.
I receive the verification code successfully at my registered email address, but after entering the code I am still signed out and receive the message:
“Action restricted — You’ve been signed out due to unusual activity.”
I have tried both the Kijiji mobile app and the website, but I get the same result.
Could someone please review my account and let me know why it has been restricted and whether the restriction can be removed?
Thank you.
Our records indicate that your account has not been used in several months, or longer and may have been compromised and become vulnerable to be used for fraudulent activity. While this may appear to have originated on Kijiji, it is typically the result of external data breaches where login credentials are exposed. You may wish to check whether your email or password has been involved in a known data breach by visiting “Have I Been Pwned.” Please note that recently discovered breaches may take time to appear. Unfortunately, due to the nature of these incidents and to protect both you and the wider Kijiji community, the account has been permanently suspended. Accounts that have been inactive for an extended period or compromised in this way cannot be restored under any circumstances.
To continue using Kijiji, you will need to create a new account using a different email address: [https://help.kijiji.ca/helpdesk/basics/how-do-i-register\] Before doing so, we strongly recommend the following: * Ensure you are using the latest version of the Kijiji app or your web browser * Use a secure device that supports current software updates * Create a strong, unique password that is not used on any other platform * Make sure you are not using a VPN or other forms of Privacy Protections when creating your new account. If you have experienced similar issues more than once, it may be advisable to have your device checked for malware, unauthorized software, or network vulnerabilities. For additional guidance on staying safe online, please visit: [https://help.kijiji.ca/helpdesk/safety/suspicious-emails](https://help.kijiji.ca/helpdesk/safety/suspicious-emails) We understand this situation is frustrating and sincerely regret any inconvenience it has caused. Thank you for your understanding and cooperation in helping us maintain a safe marketplace.
Im dealing with the same issue, I was using a old account and im not able to list anything on it; I then go to create a new account under a different email address and it says authentication attempt has failed even though I clicked on the email verification that was sent that didnt work.
The amount of anger I get when a company is this stupid is astronomical; are you not competing against other classifieds? This isn’t a minor issue im literally just going to go to facebook and list stuff there and the fact that so many people are having an issue with this and nothing has been done about it; well it leads to 2 main variables.
1 . The company is filled with idiots that are just happy to collect a cheque (minimal funding for the employees to care)
2. They are sabotaging their own company either via financial incentive or other justifications.
What a joke of a company honestly; you have one function which is to allow people to post listings, its not hard and you’ve some how made so many hurdles that you morons have literally incentivized people to use other platforms. The person that is head of Kijiji needs to be fired.
Hello, I cannot log in to my account. When I try to sign in, I receive the following message:
“You’ve been signed out due to unusual activity. Contact us if you think we made a mistake.”
Could you please help me restore access to my account? Thank you
I’m sorry to hear you are encountering some account issues, I can certainly look into it. I will send you a DM, so we can begin the troubleshooting process.