Hi everyone,
I’m a private individual looking to sell my vehicle. I tried using two different web browsers (Edge and Chrome) on Windows 11. In both cases, the field for entering the mileage doesn’t display correctly (I can’t enter anything), which prevents me from publishing the ad.
I haven’t tried using the iPhone app yet; that will probably be my last resort.
Has anyone else experienced this issue and found a solution? Thanks.
I am sorry to hear you are experiencing some format issues with the mileage box Dan, I can certainly look into what is causing the issue. Can you provide me further details regarding the issue? You mentioned that the mileage doesn’t display correctly? Could you elaborate on that? Are you able to provide me with a screenshot of what you seeing?
Thanks, Rob. Here is an image (above). I can’t enter the Kilometers field because the display of another piece of information overlaps it (Owner or Dealer). There’s no way to enter kilometers in numbers. The entire field is blocked and prevents me from entering anything.
Thank you very much for getting back to me and providing me with the screenshots Dan, this information does help me see what you are experiencing. So if I can ask you some further troubleshooting questions? Now you mentioned that you are using both Edge and Chrome a you continue to experience the format issues. Have you attempted to sign out and clear cache and cookies from the browser and then attempt to post? Are you by any chance running some type of ad blocker on your browser? or a VPN?
Thanks for the suggestions. After checking in Edge, I don’t have an ad blocker installed.
I cleared the cache and cookies. This didn’t fix the display issue.
However, I noticed that in the English version, the KM field displays correctly and allows input. Here’s an example:
Thank you for getting back to me and providing me with the update and screenshot Dan, that is certainly a strange issue. I will have to escalate this to the development team. In the meantime, I recommend trying the initial option that mentioned in the initial message. Can you try to post through the Kijiji Mobile App? The format is a little different from the Desktop site and is actually much more streamlined and you should be able to post right away.
Best Regards,
Rob
Thanks for your quick replies. It is indeed strange that the French version displays differently from the English one, which works fine.
I’ll try the mobile version today. 
The mobile version via cellular network indeed does not have this issue.
I still recommend checking the issue for the Windows PC Web version in French, as not everyone is comfortable with mobile applications.
