# Paid for ad #1740082610 but it’s still inactive — asking me to pay again Body: I paid for my ad (Ad ID: 1740082610, Order/Reference #: CA20036953984) but it’s still showing as inactive. When I click “Activate” it sends me to the billing page even though **URL:** \ **Category:** Payment & Billing Support | Kijiji Community Help\ **Created:** [September 14, 2026, 4:11pm UTC](https://community.kijiji.ca/t/paid-for-ad-1740082610-but-it-s-still-inactive-asking-me-to-pay-again-body-i-paid-for-my-ad-ad-id-1740082610-order-reference-ca20036953984-but-it-s-still-showing-as-inactive-when-i-click-activate-it-sends-me-to-the-billing-page-even-though/8052 "2026-09-14T16:11:45Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Antoine](https://avatars.discourse-cdn.com/v4/letter/a/7ab992/32.png) [@Antoine](https://community.kijiji.ca/u/Antoine)\ **Post date:** [September 14, 2026, 4:11pm UTC](https://community.kijiji.ca/t/paid-for-ad-1740082610-but-it-s-still-inactive-asking-me-to-pay-again-body-i-paid-for-my-ad-ad-id-1740082610-order-reference-ca20036953984-but-it-s-still-showing-as-inactive-when-i-click-activate-it-sends-me-to-the-billing-page-even-though/8052/1 "2026-09-14T16:11:45Z")
I paid for my ad (Ad ID: 1740082610, Order/Reference #: CA20036953984) but it is still inactive. when i click on activat it sends me to billing page but i already paid ---
**Author:** ![Rob](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/rob/32/145_2.png) [@Rob](https://community.kijiji.ca/u/Rob)\ **Post date:** [September 14, 2026, 4:33pm UTC](https://community.kijiji.ca/t/paid-for-ad-1740082610-but-it-s-still-inactive-asking-me-to-pay-again-body-i-paid-for-my-ad-ad-id-1740082610-order-reference-ca20036953984-but-it-s-still-showing-as-inactive-when-i-click-activate-it-sends-me-to-the-billing-page-even-though/8052/2 "2026-09-14T16:33:39Z")
> [@Antoine](#): > > 1740082610 Thanks for reaching out to us. I’m very sorry to hear that your ad was removed! I’m pretty sure this isn’t what you thought would happen, so let’s get it back up on the site so you can sell your items. I’ve taken a look, and it seems your ad was deleted from Kijiji by accident. I’ve since reactivated it and I’ve taken the liberty to bump your ad back up to the top of the first page. It’s now live on our website! Once again, I’m sorry for this inconvenience. I hope this info has been helpful, and on behalf of Kijiji, happy selling! ---
**Author:** ![Dickson](https://avatars.discourse-cdn.com/v4/letter/d/57b2e6/32.png) [@Dickson](https://community.kijiji.ca/u/Dickson)\ **Post date:** [September 15, 2026, 9:28pm UTC](https://community.kijiji.ca/t/paid-for-ad-1740082610-but-it-s-still-inactive-asking-me-to-pay-again-body-i-paid-for-my-ad-ad-id-1740082610-order-reference-ca20036953984-but-it-s-still-showing-as-inactive-when-i-click-activate-it-sends-me-to-the-billing-page-even-though/8052/3 "2026-09-15T21:28:01Z")
Continuation of the topic [Paid for ad #1740082610 but it’s still inactive — asking me to pay again Body: I paid for my ad (Ad ID: 1740082610, Order/Reference #: CA20036953984) but it’s still showing as inactive. When I click “Activate” it sends me to the billing page even though](https://community.kijiji.ca/t/paid-for-ad-1740082610-but-it-s-still-inactive-asking-me-to-pay-again-body-i-paid-for-my-ad-ad-id-1740082610-order-reference-ca20036953984-but-it-s-still-showing-as-inactive-when-i-click-activate-it-sends-me-to-the-billing-page-even-though/8052) : > [@Kijiji\_Forum\_Helper](#): > > @Hassan @Rob > > **Follow-up: Paid ad not published — refund request** > > - **Ad ID:** 1743473451 > - **Payment Reference:** CA20036955208 > - **Amount Paid:** $171.26 > > I paid $171.26 and my ad is still **not published**. I have received no response so far. This is not normal; I would like to be refunded quickly. Thank you. ---
**Author:** ![Rob](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/rob/32/145_2.png) [@Rob](https://community.kijiji.ca/u/Rob)\ **Post date:** [September 16, 2026, 2:05pm UTC](https://community.kijiji.ca/t/paid-for-ad-1740082610-but-it-s-still-inactive-asking-me-to-pay-again-body-i-paid-for-my-ad-ad-id-1740082610-order-reference-ca20036953984-but-it-s-still-showing-as-inactive-when-i-click-activate-it-sends-me-to-the-billing-page-even-though/8052/4 "2026-09-16T14:05:20Z")
> [@On another topic](https://community.kijiji.ca/t/8228/6): > > - 1743473451 Thanks for reaching out to us. I’m very sorry to hear that your ad was removed! I’m pretty sure this isn’t what you thought would happen, so let’s get it back up on the site so you can sell your items. I’ve taken a look, and it seems your ad was deleted from Kijiji by accident. I’ve since reactivated it and I’ve taken the liberty to bump your ad back up to the top of the first page. It’s now live on our website! ---
**Author:** ![Bonnie4](https://avatars.discourse-cdn.com/v4/letter/b/50afbb/32.png) [@Bonnie4](https://community.kijiji.ca/u/Bonnie4)\ **Post date:** [October 24, 2026, 3:40pm UTC](https://community.kijiji.ca/t/paid-for-ad-1740082610-but-it-s-still-inactive-asking-me-to-pay-again-body-i-paid-for-my-ad-ad-id-1740082610-order-reference-ca20036953984-but-it-s-still-showing-as-inactive-when-i-click-activate-it-sends-me-to-the-billing-page-even-though/8052/6 "2026-10-24T15:40:19Z")
Can you email me please then I can give you my ad number . ---
**Author:** ![Hassan](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/hassan/32/146_2.png) [@Hassan](https://community.kijiji.ca/u/Hassan)\ **Post date:** [October 24, 2026, 5:51pm UTC](https://community.kijiji.ca/t/paid-for-ad-1740082610-but-it-s-still-inactive-asking-me-to-pay-again-body-i-paid-for-my-ad-ad-id-1740082610-order-reference-ca20036953984-but-it-s-still-showing-as-inactive-when-i-click-activate-it-sends-me-to-the-billing-page-even-though/8052/8 "2026-10-24T17:51:16Z")
Hi @Bonnie4 I understand your concern regarding your ad occasionally disappearing from Kijiji. Please note that whenever you edit or make changes to your advertisement, our system may temporarily place the listing in an inactive status while it undergoes a review. During this review process, your ad may temporarily disappear from public search results. Once the review is completed and the ad is approved, it will automatically become active and visible again. I’ve reviewed your listing and can confirm that your ad is currently live, active, and visible on Kijiji, with no issues or restrictions at this time: > **[Pure Bred Basset Hound Puppies | Dogs & Puppies for Rehoming | Grande Prairie...](https://www.kijiji.ca/v-dogs-puppies/grande-prairie/pure-bred-basset-hound-puppies/1744734516)** > > Beautiful Basset Hound Puppies for Sale! > > We have 7 adorable Basset Hound puppies looking for their forever homes! Comi There is no further action required on your end. Please keep in mind that future edits may trigger another temporary review, which is a normal part of our process to ensure listings comply with Kijiji’s posting policies. Thank you for your patience and understanding. ---
**Author:** ![Bonnie4](https://avatars.discourse-cdn.com/v4/letter/b/50afbb/32.png) [@Bonnie4](https://community.kijiji.ca/u/Bonnie4)\ **Post date:** [October 24, 2026, 7:18pm UTC](https://community.kijiji.ca/t/paid-for-ad-1740082610-but-it-s-still-inactive-asking-me-to-pay-again-body-i-paid-for-my-ad-ad-id-1740082610-order-reference-ca20036953984-but-it-s-still-showing-as-inactive-when-i-click-activate-it-sends-me-to-the-billing-page-even-though/8052/9 "2026-10-24T19:18:03Z")
Ok thanks so much. Also I got scammed and accepted a transfer I should not of accepted. I no now what to look for . How can I block the user that scammed me ? And report him. Also can I some how Hide my email address when I give it to someone for a e transfer to transfer money? ---
**Author:** ![Hassan](https://yyz1.discourse-cdn.com/kijiji/user_avatar/community.kijiji.ca/hassan/32/146_2.png) [@Hassan](https://community.kijiji.ca/u/Hassan)\ **Post date:** [October 24, 2026, 7:31pm UTC](https://community.kijiji.ca/t/paid-for-ad-1740082610-but-it-s-still-inactive-asking-me-to-pay-again-body-i-paid-for-my-ad-ad-id-1740082610-order-reference-ca20036953984-but-it-s-still-showing-as-inactive-when-i-click-activate-it-sends-me-to-the-billing-page-even-though/8052/10 "2026-10-24T19:31:52Z")
Hi @Bonnie4 Just sent you a private message to take your report and assist with your case 🙂